幾乎全新的IPHONE 手機被"不明程式Ｕknown Application"(灰色畫面）入侵

chachalu wrote:
資安戰受害者日記新買...(恕刪)

chachalu wrote:
主題 : 幾乎全新的IPHONE 手機被"不明程式Ｕknown Application"(灰色畫面）入侵
資安戰受害者日記
新買的ＩＰＨＯＮＥ ＳＥ手機，很少使用，竟在昨天通話時被駭（112/12/7，但通話沒被斷訊），很離譜！當時狀態是：
-直接向蘋果直接授權經銷商購買
- 自己完全沒下載過任何ＡＰＰ，
- 手機ＡｐｐｌｅＩＤ 未登入, 中華電信行動數據關閉，沒有使用ＷＩ-FI,
- 電話的ＷＩ-FI CALLING關閉，
- 螢幕使用時間的停用的設定是開啟狀態（只有電話可使用）
- 蘋果手機的封閉模式是打開的。 當時的截圖如附件。
今年初1月7日類似情況發生過，當時在跟蘋果新加坡技術人員通話，但當時被斷訊，螢幕出現“Ｋnknown Ａpplication”不明軟體，對方再次打來時，我手機被綁架，所以無法接起。
兩支都是新手機，不同的新門號，直接向不同的蘋果直接授權經銷商購買，很少使用。
之前其他手機（ＩＰＨＯＮＥ13 Pro)也送過蘋果維修部，感覺哀嚎遍野 ，只會重設，也坦承重設根本無法清除嚴重間諜程式問題。求助資安公司，工作滿檔，排到農曆年後，這不是資訊戰，什麼是資訊戰？連蘋果產品都淪陷，感覺根本束手無策。不知是技術問題？駭客日新月異技術已經上地球，我們還在石器時代？還是意願問題？有人裝瞎？有人護航？還是都有？？？
請問高手意見！

graceyg1

"unknown application" appeared on 2 iPhone SE
1: unknown application appeared on 2 iPhone SE
on 2023/12/07, "unknown application" appeared on my IPHONE SE(shown as attachment 1) which is barely used and under following conditions:
1)I heard some noises when I first talked to the other person over the phone, a few minutes later, "unknown application" appeared
2)no additional app is downed;
2)wi-fi and cellar data are both off at that particular moment
3)wi-fi calling for phone is off
4)screen time: downtime is on, so " phone " is the only allowed app.
5)was on the phone with others and the phone didn't disconnected.
6)apple ID is not signed in

similar situation happed on 2023/01/07(shown as attachment 2) which is all barely used and under similar conditions except the followings:
1)phone was disconnected when "unknown application" appeared, and I could not answered the phone while the other people(apple technical support from Singapore) tried to called me again. I can see her calling, but my phone seemed hacked and couldn't pick up the phone.
Both iPhone were purchased from apple authorized retailer directly.
2) Apple Case #: 101906160694
when I talked to apple technical support from Singapore on 2023/1/7 and unknown application appear on phone screen(see attachment 2) and phone disconnected. This lady tried to reached me again, but I could not answer the phone which was hacked. Therefore, she opened a case #101906160694, which disappeared. It is strange because after 2023/1/7, I called technical support two more time to ask to leave a message to that particular lady and these two technical support from China said they have left the message to her. However, later on I checked again, all the data related to this case number disappeared, like it never exited. It is very unusual because this lady is only person who can prove the above abnormal situation of my iPhone on 2023/1/7.
My question is where is the server which stored all datas of our calls and emails, Taiwan, China, Singapore??? I need to gather more info to investigate these incidents because problems are not solved by just changing new iPhones.