(SGP已回覆退款)有關SGP網站取消訂單但仍被扣款問題!請幫幫我!

本人於10/2 於SGP網站上購買商品，10/3請SGP取消!
10/5 SGP回覆取消訂單完成。

但收到信用卡帳單時，卻發現已被扣款，無刷退的紀錄!(已跟發卡銀行確認過)

11/1 時發MAIL給SGP服務信箱，卻回覆表示商品已於10/13 寄至一個我不認識的地址!
至今我已再詢問發過3次EMAIL請SGP回覆!

但無任何消息! 想請問各位，我還可以採取何種動作處理?
謝謝大家!

以下為我的訂單資料:

Billing Information
lu dio
XF., No.XXX, Siyuan Rd., Xinzhuang City
taipei, taiwan 24251
Taiwan
elephXXXXX@pchome.com.tw
+886986128XXX Shipping Information

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Item Description Qty Taxable Unit Price Item Total
1 SGP Crystal for Panasonic LUMIX 1 N US $10.99 US $10.99
SGP Crystal for Panasonic LUMIX DMC GF1
2 SGP iPhone 4 Case Neo Hybrid EX 1 N US $29.99 US $29.99
SGP iPhone 4 Case Neo Hybrid EX Series [Gun Metal]

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Shipping: US $10.99
Total: US $51.97


以下為SGP回覆:

Thank you for contacting SGPstore.com Customer Service Department.
Hello, my name is Grace from SGPstore.com.

I have looked up the status of your order as you have requested.

Your package was shipped out on : October 13, 2010.
To: ebWize
Boschplaat 43
Amstelveen, 1187 KV
Netherlands

After reviewing our store policy, if you fit the eligibility for a return or an exchange, please send your merchandise to the address below:

SGPstore.com
3550 Wilshire Blvd. STE 1906
Los Angeles, CA 90010

The return shipping fee will be at buyer’s cost unless the item has manufacturer's defect. We will process your refund after we check the condition of your item.

If you have any additional questions regarding this issue, Please contact us again.
We will try our best to ensure your satisfaction with our products and our service.

Thank you.