If you are dissatisfied with an item, you can request a return through Order Status. For eligible Mac, iPad, iPod, and third-party products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.
Items ineligible for a return include:
Opened memory Opened software* Electronic Software Downloads Print Products Software Up-to-Date Program Products (software upgrades) Apple Gift Cards Apple Gift Packaging (origami style gift box with ribbon and greeting card) Apple Developer Connection Products (Membership and Technical Support) * You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.