來提供一下我的信內容給各位參考：(問題項目請選第四個: I have another purchase or download-related question.)
The company of this software has changed its name and does not supply service of updating. This act led to the loss of my rights of usng this software. Therefore,I would like to ask a refund of USD 0.99
Thank you!
蘋果回復：
Dear Chung
Thank you for contacting iTunes Store Customer Support. This is Sandeep, I will be assisting you today.
Chung, I understand that the software which you had purchased has changed and does not supply services updating and I have reversed the charge for your in app purchase, which I understand was unintentional.
In three to five business days, a credit of 0.99 USD should be posted to the credit card that appears on the receipt for that purchase.
Thank you for your understanding and for being a valued iTunes Store customer. I look forward to your reply.
Sincerely,
Sandeep
iTunes Store Customer Support
我只問說"(4.其他購買及下載問題)為甚麼開發者把公司名子改了,我就無法從4.0.9升級到5.0?"
其實我也沒有提到要退費....
不過apple還是很阿莎力的幫我做了退費(大概太多人去要求退費了吧...)
apple回復的部分內容:
I am sorry to hear that you are unable to upgrade the item Money v4.0.9 to v.5. I know this could be upsetting. I will do my best to solve the issue for you.
Chun, due to some technical reasons the developer has been removed the item from the iTunes Store. Hence, I have reversed the charge of 0.99 USD for the purchase. The credit should be posted within five business days.
lostaru wrote:
我也沒有wi-fi不...(恕刪)
回報問題時我也是選第四個，也退費成功了
以下是客服回應的內容：
Thank you for contacting iTunes Store Customer Support. My name is Shivashankaran and I am glad to assist you.
Hung, I am sorry to hear that the Application developer and Company name has changed. I am sorry for any inconvenience this may have caused you. I have reversed the charge for the app "METAL GEAR SOLID TOUCH,"
In three to five business days, a credit of $1.98 should be posted to the credit card that appears on the receipt for that purchase.
Hung, If you require further assistance, please do not hesitate to reply to this email and I will be more than happy to assist you further.
Sincerely,
Shiva shankaran
iTunes Stores Customer Support
現在問題是他不小心弄錯
把當天買的另一個app "METAL GEAR SOLID TOUCH" 的錢也退給我了
那個軟體我看好像還能用
客服服務太周到，要5毛給一塊
其實把問題說清楚，對於合理的退費，客服還是很阿莎力的
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