Dear Apple Store customer, Thank you for placing an order with the Apple Store ( Web Order: xxxxxxxxxxx ).
We are eager to process your order as soon as possible and in order for us to do this we would like to further confirm some details with you.
We perform security checks on our customers orders due to the nature of our business, as the cardholder is not present to sign for such transactions. Such checks are done to protect the security of the genuine credit card holders.
In order for us to be able to proceed with your order we need to request the following documentation from you (Please quote your web order reference number when sending)
Please scan a copy of any of the following documents to us in JPEG format and email to idproof@asia.apple.com as soon as possible.
1) Driver's license or ID Card of Credit Card Holder (With address details same as credit card billing address) 2) Recent Credit Card/Bank Statement showing card holder name, address and card number. We do not need to see your transaction details so please feel free to blackout any non- relevant information.
Alternatively you can fax these documents to us via our secure fax 800 933 051 and attention to payment team. Once the correct documents have been received we will release your order into processing
You will subsequently receive an Order Confirmation advising you when you can expect delivery of your goods.
If you have any questions regarding this request please do not hesitate to contact us at 800 930 748
Kind Regards, -Apple Store Payment Management. 800-930-748 (Monday to Friday: 8.30am to 5.30pm) Email: idproof@asia.apple.com