關於Zombie Cafe突然不能進入遊戲的問題....(Capcom的回信)

我因為這個問題,所以寫信告訴他們
問他們解決的辦法
下面是他們回信給我的內容



Hello,

If you have turned your device off*, and re-synced your device with iTunes on your computer, and it did not resolve the issue, the game may need to be re-installed on your device. Unfortunately, this will delete the game's data. We can credit you with toxin to replace that which you purchased, and to help you re-build your cafe. We will just need a copy of the iTunes receipt of your purchase. Please reply to this e-mail and either copy and paste the iTunes sale receipt, or attach it.

To deposit Toxin into your account, we will also need your device ID. To find this, connect your device to your computer and open iTunes. Select your device in the left panel, then select the summary tab on the right panel. On the summary page, click on the serial number to reveal your device ID. If you did this correctly, the heading "Serial Number" should change to "Identifier (UDID)." You can copy the device ID by selecting Edit > Copy.

To turn off your device, locate the hold/sleep button on top of the device, at its right side. This is a physical button, not an on-screen one. Press the hold button for a few seconds, until a slider appears at the top of the screen that says "slide to power off."

To turn the device off, move the slider from left to right. If you don't want to shut it down, tap the "cancel" button at the bottom of the screen.

To turn the device back on, just press the hold button until the screen lights up and the Apple logo appears. Then let the button go and the device will boot up.

We apologize for the inconvenience,

Capcom Support
2011-03-08 6:52 發佈
您好
請教capcom的email address?
我已經重灌4次
損失超過10元美金了

katrina_windflower wrote:
您好請教capcom...(恕刪)


重灌4次!!!

你還真有毅力~~

趕快向capcom抱怨吧...
mobilesupport@capcom.com
yutoot wrote:
重灌4次!!! 你還...(恕刪)


看不太懂...意思是說連絡他們會幫忙回覆嗎@@

我昨天下午突然開始也是這樣 進不去了...已經花大概15元美金了 不想重灌..
歡迎加入小惡魔聊天室
為什麼我的iPhone 3Gs 玩這款浪費時間的殭屍遊戲,總是玩到後來要開啟app的時候
就會發現傻眼
畫面是重新開始的狀態
所有一切的心血都沒了
我已經重玩了好多好多次了喔
怎麼會這樣
而且我有登入FB帳號阿
全部重新開始的時候FB還是當入的狀態>"<
好煩
覺得好爛喔!

我到底是遇到什麼問題??
各位大哥大姐告訴我吧!!!
謝謝你們!!


而且也更新過好多次
也有把app殺掉重裝
還是一樣嗚嗚...每次都玩到7級左右他就給我鬧脾氣
今天是好不容易完第四次了吧
終於玩到9級
對...
又毀了
到底是怎麼了:'(
不知道
但是至少讓他們知道,玩家遇到這樣的問題
希望她們趕快fix bug
我又寄一封信給capcom
要他們能夠修理這個bug
結果他們的回信
讓我大失所望

所以我不會再重新玩這款遊戲了.....


Hello,

We do apologize. Unfortunately, there is currently no way to restore the game's data. We can, however, credit you with Toxin to replace that which you have purchased, but lost in the game. To do this, we will need the sales receipt for the Toxin from the AppStore. Please reply to this e-mail and either copy and paste the iTunes sale receipt, or attach it.

To deposit Toxin into your account, we will also need your device ID (UDID). To find this, connect your device to your computer and open iTunes. Select your device in the left panel, then select the summary tab on the right panel. On the summary page, click on the serial number to reveal your device ID. If you did this correctly, the heading "Serial Number" should change to "Identifier (UDID)." You can copy the device ID by selecting Edit > Copy.

Our apologies for the inconvenience,

Capcom Support
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