之前很多01的前輩為了baby的到來
花了很多心思去迎接他們的誕生
依照自己的能力去打造最舒適安全的環境
換成自己也不例外
於是到www.kids-comfort.de採購安全座椅
也下訂單了
也匯錢過去了
天呀!
噩夢就開始了!
這是2009/6/29 (星期一) 下午 03:55下的訂單
Please transmit the invoice amount eur 760.50 to the following account:
Account owner: Kids-Comfort
Account: 48358261
Zip-Code: 39050000
Bank name: Sparkasse Aachen
IBAN: DE66390500000048358261
BIC: AACSDE33
and enter the ordernumber 68005 as purpose.
Here are again the details of your order:
1 x No. 98(EUR 119.00) Easy Fix for Maxi Cosi Cabriofix, delivery time: 14 days
1 x No. M-7(EUR 134.00) Maxi Cosi Cabrio Cabriofix Graphic Iron, delivery time: 1 days
1 x No. 94(EUR 6.90) Mosquitonet Maxi Cosi Cabriofix, delivery time: 14 days
1 x No. 1737(EUR 159.00) Quinny Zapp Iron 2009, delivery time: 14 days
1 x No. 14P(EUR 329.00) Römer SAFEFIX Plus HIGHLINE BASTIAN 2009
Sum: eur 747.90
Shippingcosts: eur 50.00
Discount (remittance) : eur -37.40
Total Sum: eur 760.50
隔天就匯錢過去了!
你們相信嗎
對方竟然回信說 2009/7/1 (星期三) 下午 03:38
We received your payment today; unfortunately you did not pay enough shipping for sending the items to Taiwan:
We have to send two package: each with a weight of approximately 20 kg; shipping for each package would be 85,-, so in total 170,-.
Are you willing to pay the 120,- on our account? Then please confirm and pay by mentioning order number 68005.
竟然說運費不足
德國電腦系統會有這樣的問題嗎??
換成是你
你會接受嗎??
當然是要他退款
對方也說給他帳號可以退款下來
一來一回的時間也過了好幾天
更惡劣的在這邊
2009/7/6 (星期一) 下午 08:09
we can make an other offer: You have paied including german VAT; if you agree, we would take this VAT for shipping.
Would that be acceptabel?
當然收到這樣的答覆
應該會很高興
不過
2009/7/8 (星期三) 下午 07:00
because of vacation time our we will ship tomorrow.
2009/7/10 (星期五) 下午 02:07
the international tracking number will only exist at the beginning of next week.
Please be patient and contact us again.
2009/7/15 (星期三) 下午 08:03
Sorry, but the VAT iand the paied 50,- are not enough for shipping.
We must send 3 packages; two with a weight of 20kg and one with a weight of uo to 10kg.
You have "paied" 192,- in total: 50,- shipping and VAT.
Shipping would be 220,-.
Are you willing to pay these missing 28,- for shipping?
One package including SAFEFIX PLUS Bastian and Cabriofix is already on the way to you.
2009/7/16 (星期四) 上午 02:01
as I informed you the SAFFIX Plus and the Cabriofix are already to.
I just can refund the other items.
I am sorry, but I do not understand you non-cooperation.
It has should been clear that sending from Germany to your country cannot be free!
We tried everything to solve the problem best for you, but you are not willing to make any compromise.
So I can refund the difference between the above mentioned items and the payment you have made.
大家看到這樣的回信
是不是很心寒!!
還好當初不是刷卡付款
不然不知到會被盜刷(未經允許)多少錢~~
題外話
如果國外刷卡
當地幣別不是美金
刷卡公司會先換成美金再換成台幣喔
例如:歐洲刷卡
歐元->美金
美金->台幣
看過討論區 大部份的人都是在這買 過程也都挺OK的 價格跟你列的 差不多
粉少看到你列出來的網站 有人推薦的嗎
另外因為你買粉多MAXI COSI的 其實換算運費 跟在台灣買差粉多嗎 之前有比較過 差異不大
畢竟台灣有代理商
沒代理商的才往國外買的
當初買RECARO 最近剛買的菜單
1 x Recaro Isofix Base 80,63 EUR
1 x Recaro Young Profi Plus (Isofix) Topline Grey / Pepper 126,01 EUR
1 x Recaro Young Expert Plus (Isofix) Topline Grey / Pepper 193,24 EUR
Sub-Total: 399,87 EUR
Dispatch to TW : 97,00 EUR
Total: 496,87 EUR
挺讚的 安全 好用 易拆裝
不過光看你的運費就怪怪的了 網站計算上有問題巴
我才三件 一大箱 就要97歐元了
在購買過程 她們的態度都粉好 下訂到拿到貨 所有的問題都回覆處理粉快
只是我買三個月才拿到 因為我堅持顏色 過程中 她們一直建議我變更
不過為了 兒子人生第一個座椅 怎樣說也是要炫一點阿
SAFFIX Plus 和 Cabriofix 已經出貨
如果其他未出貨的物品要退費
Kids-Comfort Team的回覆竟然是
Zapp Iron 159,-
Mosquitonet 6,90
Easyfix for Cabriofix 199,- -> total amount 284,90
MINUS 5% discount -> 269,65
價錢算錯 還要扣 5%
7/23已經收到 SAFFIX Plus 和 Cabriofix
寫信去問Kids-Comfort Team 運費是否還差EUR28
Kids-Comfort Team 回覆
the shipping cost is 110,- Euro.
We must send two packages.
The safefix is too high, we can’t put the cabriofix in the same box from the seatfix.
到底採購哪些東西寄了哪些東西
Kids-Comfort Team可能也搞不清楚
SAFEFIX PLUS Bastian(安全座椅) 重15KG + Cabriofix(安全座椅) 重5KG = 20 KG 已出貨
未出貨還有
Easy Fix for Maxi Cosi Cabriofix(安全座椅底座) 重8KG
Quinny Zapp(摺疊推車) 重7KG
Mosquitonet Maxi Cosi Cabriofix(安全座椅外罩) 重0.1KG
這三樣加起來也才15.1KG 體積應該不會比兩個安全座椅大
這樣竟然要用兩個箱子裝??
如果已付的運費加上退下來的VAT一共是EUR192
扣掉一箱出貨EUR85 再扣掉另一箱未出貨EUR85
Kids-Comfort Team是不是還要退EUR22
訂了五樣只來了兩樣
中間還補運費不足EUR$33,這是不用補的!!
2009/08/05
1 x No. 98(EUR 119.00) Maxi Cosi Easyfix Easy Fix für Cabriofix (Maxi-Cosi), Lieferzeit: 14 Tage
1 x No. 94(EUR 6.90) Maxi Cosi Moskitonetz für Cabriofix (Maxi-Cosi)
1 x No. 1737(EUR 159.00) Quinny Zapp Iron 2009 (Quinny)
Summe: 284.90
Versandkosten: 140.00
: -391.90
Gesamtsumme: 33,00
2009/08/14
Hello,
DHL seems to have problems; we do not have an international tracking number as yet.
I will make a not that I have a look on Monday again; if there is no number then I would have to start an investigation about the delivery status.
I will inform you asap if I have any further news.
2009/08/20
Hello,
Sorry, but there was a problem with the delivery of the package.
It is on the way back to us.
This will take a few days; there seems to be a damage of the package.
We have to check the items when they come back and we will inform you asap.
Sorry for that inconvinience.
千萬不要到 www.kids-comfort.de買任何東西
如果8/14已經把東西寄出,而且也知道DHL的國際追蹤碼有問題
表示早在一星期前就把東西寄出,到了8/20才通知DHL要把東西退回給他們
一來一回的時間已經超過兩個星期了,德國人辦事會那麼沒效率嗎??
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