德國網購安全座椅是一件非常不愉快的經驗

之前很多01的前輩為了baby的到來
花了很多心思去迎接他們的誕生
依照自己的能力去打造最舒適安全的環境

換成自己也不例外
於是到www.kids-comfort.de採購安全座椅
也下訂單了
也匯錢過去了

天呀!
噩夢就開始了!

這是2009/6/29 (星期一) 下午 03:55下的訂單

Please transmit the invoice amount eur 760.50 to the following account:

Account owner: Kids-Comfort

Account: 48358261

Zip-Code: 39050000

Bank name: Sparkasse Aachen

IBAN: DE66390500000048358261

BIC: AACSDE33

and enter the ordernumber 68005 as purpose.

Here are again the details of your order:

1 x No. 98(EUR 119.00) Easy Fix for Maxi Cosi Cabriofix, delivery time: 14 days
1 x No. M-7(EUR 134.00) Maxi Cosi Cabrio Cabriofix Graphic Iron, delivery time: 1 days
1 x No. 94(EUR 6.90) Mosquitonet Maxi Cosi Cabriofix, delivery time: 14 days
1 x No. 1737(EUR 159.00) Quinny Zapp Iron 2009, delivery time: 14 days
1 x No. 14P(EUR 329.00) Römer SAFEFIX Plus HIGHLINE BASTIAN 2009

Sum: eur 747.90
Shippingcosts: eur 50.00
Discount (remittance) : eur -37.40
Total Sum: eur 760.50

隔天就匯錢過去了!

你們相信嗎
對方竟然回信說 2009/7/1 (星期三) 下午 03:38

We received your payment today; unfortunately you did not pay enough shipping for sending the items to Taiwan:
We have to send two package: each with a weight of approximately 20 kg; shipping for each package would be 85,-, so in total 170,-.
Are you willing to pay the 120,- on our account? Then please confirm and pay by mentioning order number 68005.

竟然說運費不足
德國電腦系統會有這樣的問題嗎??
換成是你
你會接受嗎??
當然是要他退款
對方也說給他帳號可以退款下來
一來一回的時間也過了好幾天

更惡劣的在這邊

2009/7/6 (星期一) 下午 08:09
we can make an other offer: You have paied including german VAT; if you agree, we would take this VAT for shipping.
Would that be acceptabel?

當然收到這樣的答覆
應該會很高興

不過
2009/7/8 (星期三) 下午 07:00
because of vacation time our we will ship tomorrow.

2009/7/10 (星期五) 下午 02:07
the international tracking number will only exist at the beginning of next week.
Please be patient and contact us again.

2009/7/15 (星期三) 下午 08:03
Sorry, but the VAT iand the paied 50,- are not enough for shipping.
We must send 3 packages; two with a weight of 20kg and one with a weight of uo to 10kg.
You have "paied" 192,- in total: 50,- shipping and VAT.
Shipping would be 220,-.
Are you willing to pay these missing 28,- for shipping?
One package including SAFEFIX PLUS Bastian and Cabriofix is already on the way to you.

2009/7/16 (星期四) 上午 02:01
as I informed you the SAFFIX Plus and the Cabriofix are already to.
I just can refund the other items.
I am sorry, but I do not understand you non-cooperation.
It has should been clear that sending from Germany to your country cannot be free!
We tried everything to solve the problem best for you, but you are not willing to make any compromise.
So I can refund the difference between the above mentioned items and the payment you have made.

大家看到這樣的回信
是不是很心寒!!

還好當初不是刷卡付款
不然不知到會被盜刷(未經允許)多少錢~~

題外話
如果國外刷卡
當地幣別不是美金
刷卡公司會先換成美金再換成台幣喔

例如:歐洲刷卡

歐元->美金
美金->台幣