請問國際亞馬遜購物問題請教~

我用信用卡刷卡寄東西到台灣，他英文顯示如下，有購物過的各位可否幫忙解答，謝謝~

第一次購物信

Your Amazon.com order cannot be shipped

Hello,

There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

To resolve this issue, we need to verify a recent statement for your visa ending in 05. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:
-- Your name and billing address.
-- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

We are sorry for any inconvenience this may have caused.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist
http://www.amazon.com

第二次又寫
Hello,

We have not been able to confirm the billing details for your card Visa ending in 05. Please contact the card issuer and have them send the information below to our secure fax line:

-- The billing name and address that you registered to the card.
-- The last two digits of the payment card.

You can find our fax number on the Amazon.com Help page:
https://www.amazon.com/help/addressverification

You will not be able to access your account and its Prime benefits or place orders with us until we confirm your information.

Sincerely,

後來我取消貨物，再次下訂，他寄信來
Hello,

There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

Once we have this information, we will reply within 12-24 hours.

If needed, update your information with the card issuer.

For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

Sincerely,