小弟因為退貨到英國，手賤寫了invoice，結果現在被英國郵局扣住，理由是要繳23.4英鎊才能放行郵件
但信中提到17碼，我卻沒收到這17碼(要在receiving a parcel裡面輸入)以致於無法在他網站上支付關
稅，有人指示一下嗎？
Dear Mr Elvis Huang
Thank you for your email.
I am sorry that your parcel has not yet been delivered. In this instance, we have not delivered your parcel because a Customs charge and clearance fee payment is required of £23.40 before it can be released for delivery.
When a parcel enters the UK it may be subject, as in this case, to duty charges from UK Border agency. It is normal practice that recipients are sent a letter to advise of these charges and how the charges can be paid. This letter provides the recipient with a unique 17-digit reference number that must be quoted to allow us to take payment for the charges and release the parcel for delivery.
If you have received this letter with the 17-digit number, you can pay your charges online at www.parcelforce.com and click the “receiving a parcel” tab. Alternatively you can call us on 08448 004466 to pay your charges. Once your charges have been paid, the parcel will delivered to the original address on the parcel on the day selected.
Alternatively, you can also visit your local depot with the letter, pay the charges and take your parcel home the same day. To do this, you will need to take some photo ID with you. I would recommend that you contact the depot in advance of doing this.
Parcelforce Worldwide
Bank End Road
Kingstown Industrial Estate
CARLISLE
CA3 0PP
感激不盡！
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