低調間的奢華--最偏遠最高貴的…牡丹灣Villa(已獲飯店善意回應) (第12頁)

chaosgk
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111樓

2007-05-28 17:34

花了點時間看完這七八頁的討論. 我想這是我第一次發言吧, 因為我只喜歡看不喜歡說.
最近在忙著找峇里島的住宿所以到處找資料才會看到這篇, 因為女朋友平常為家裡工作忙到壓力很大, 所以我要帶女朋友七月底的時候出去走走鬆懈一下.

看到艾曼達的照片... 跟小弟弟這麼不像15歲小弟弟的對樓主"難以認同". 我笑了.
我當然不敢說是業主來消毒啦, 但是你越幫越忙了.
這種旅館在台灣我也住過不少, 台灣充斥著這種把建築先建好, 然後買一堆家具來"配合"現有的設計圖或者已完成的規劃. 所以我比較之後會覺得國外在建築的進度上會比較花點時間配合一下家具跟所有的電子用品. 台灣在整個配合上明顯有段距離. 服務態度我想是老闆跟管理團隊原本就沒有這種專業訓練, 所以也不知道怎樣規劃員工的訓練吧. 我想應該國內慢慢都要轉服務業為主, 基本上精工業都已經慢慢轉移了. 所以慢慢的也會有多一點的專業訓練學校之類的.
大家也不用忙著找兇手找問題還是需要進一步去討論誰是誰非. 我想旅遊玩家會是最後的決定者吧. 真的那麼爛還是會爛下去的.
而且樓主是真的在分享她的心情跟紀錄, 也沒啥難以認同的吧.
我是很期待台灣的轉型跟未來發展~
希望飯店的業主能夠反省缺點跟認同去住過的人的心情吧.

YTC

YTC
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112樓

2007-05-28 21:08

我老家也在彌陀,想不到01也遇到同鄉!

YTC

YTC
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113樓

2007-05-28 21:10

monthly wrote:
弟家的魚塭在彌陀喔....(恕刪)

我老家也在彌陀,想不到01也遇到同鄉. Sorry! PO兩次.

sunnysea

sunnysea
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114樓

2007-07-13 18:11

想不到在01爬文這麼久第一次發言竟然要花大把鈔票才能有勇氣寫出感想!

上週剛剛去玩回來,我想目前上面的所講的問題大部分都已經解決了,我們訂了三間雙人兩間四人,從三月等到
七月,但是住完回來後,竟然不會感覺荷包瘦了

,腳踏車隨騎隨停,晚餐附酒喝到爽~

該吃的該喝的沒有一樣少的,從三點入住後到隔天午餐結束,沒有感覺肚子是空的過 orz

以前常常上台北出差,住所謂有四星的飯店好幾間,只要我開口講中文,得到的尊重總是沒有小日本與大老鷹來的
多,但是在牡丹灣我覺得愉快多了

雖然樣樣好,但是還是要抱怨一下

螞蟻也算是這麼貴

的房價附屬品嗎?還是她也算是自然生態的一部份
沒有任何食物可以離開手上30分鐘而不被螞蟻大軍入侵的

365km外的地方

Aeon5678

Aeon5678
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115樓

2007-08-11 12:18

Bear with me, as it's much faster for me to type in English.
Just got back from 牡丹灣 after the typhoon...I do have to say that I'm glad I find this blog and others after I went there....
so it will not spoil my mood when I go.
With that said, I do have to agree that unfornately most of the weakness are still stand, but there are still a lot of good stuff that will drawn me there for the second time.
First off, the transportation problem...
we went through a lot of trouble communicating with the hotel receptionist, and each time they tell us different information.... after all the back and forth,.......>minus points

一氣之下 we decided to 包車, it might costs a bit more but it definitely saves us a lot of trouble(neither of us wants to drive....)
the driver drove like a mad man, ...it only took 2.5 hours from 左營 to 牡丹灣. the return trip is a bit longer..

The entry sign is still very vague, with out the help from 當地人 we will not be able to find the place. But that I don't really mind, because even though we miss the entrance for the first time, it didn't take more than 4 minutes for us to get there....
well, there's nothing else there would qualify as a resort hotel...

They no longer use the old carriage carry our luggage, instead they use the golf car....the road is quite bumpy
'cuz it has been raining, so when you step on the pave stone road, the dirty rain water will 濺上來....and you can't really avoid it...
it should be caused by paving the road unevenly.......>minus points

If you only have 2 people and want some luxurous space, I would suggest to take Diumie Villa. I was very keen on the 牡丹樓, but after seening the pictures posted online, I'm glad I didn't get that one. Seriously speaking, it's not much different from Diumie Villa, I don't think even if I go with a group of friends, I would pick that one. especially, it costs a lot more, and I didn't feel it's worth that amount of money. But I do like the room lay out of Diumie Villa....But but
even though they have two flat screen tv in the room, the second one is in a weird position....
I mean, if we are setting @ the table to watch the tv/dvd, then it's fine. but if we want to seat on the bed to watch dvd, then it will be really difficult, because the bed is off to the side.....>minus points
the bathroom's 盥洗用品準備的很不錯. though 肥皂聞起來很多人工香精.
泉質很不錯! 建議有空多泡泡

About food,...it's not much different from all the people have posted.....>minus points

味道太重...one whole small lobster,...with a very very strong garlic sauce...which overpower the entire dish...
you can't really taste the lobster's sweetness....assuming the lobster is relatively fresh.
The steam fish is over cooked....破布仔's taste didn't come out
another dish's sweet pickle can't really 提味, if the chef really want to use pickles, then he should probably choose the regular soure pickle,....pairing with the cooked grape....a no no for me, personally
they also have issue with hot water,....it's not hot... anyway...are we too picky?
in all, 食材新鮮但烹調沒有到標準. With that said, I would still give them 鼓勵, because there's no other nice restaurant around close by.
I hope they can improve.
*didn't take breakfast nor late night snake, so can't tell you much on that

About spa,....yes...I spend $3900 on the whole body massage....I do have to say, it's a mix feeling with a half minus point
The spa was done in our room, which is very 貼心.

sI think to manage a 5 or ven 6 star resort hotel, it takes a lot of training....in their staff.
I'm not impressed with their massage, although 阿姨很努力, 也很親切. But I don't feel that she knows how to respect client's privacy.
I don't think she deliberately try to disrespect my privacy, but she just didn't know or realize that it matters.
there's doors that can be shut to make two separate rooms, as my friend was also doing massage...
So, ...she didn't close the door....>minus points

she didn't really know how to ask clients to take off their clothes,..... or respect clients privacy during massage.....
even though I went with a close friend, it doesn't mean I want others to see me naked.....>minus minus points
But I still want to give 阿姨 a thumbs up, because thorough out the entire 3 hour session, she didn't slag off.
...but if I do go there for the second time, ...I don't think I will do spa.

***A surprise in the morning, the rainfall from last night has leaked into our room, and one of my shoes is wet, ......very wet
there's a small pool of rain water.....
God, I'm paying $19800 for a night, and the room leaks....

what the ****!

The beach is nice, with a bike ride....we were very lucky....our ride out was sunny, as soon as we got back to our room, it starts to rain. hotel staff is very 貼心, 幫我們收 bikes.

所謂的下午茶其實有待加強,...位子也不夠多, 但環境還算悠閒.

If you ask me, I think the resort can be qualify for a high rank, that means with similar amount of money, it gives you more space...
@ the same time, you don't see other people, except during meal. But I would think it's place @ the lower part among other high price hotels. For luxury hotel, staff training is very important, it's not just about 親切. There are a lot of small details that people will consider when they live @ a luxury resort. 硬體可用錢堆砌, 但軟體卻是讓一個企業體突出的地方. I still want to thank the hotel designer and management for not building this resort into a typical Taiwanese resort.....yuck (It could be much worse!)

I can see they put in a lot of work to make this hotel blend in with the surrounding evironment. Otherwise, 就白白朝踏了當地美麗的風景. I really like the fact that there's no other hotel around, nor any busy 海產店 or KTV....busy tourists around. For people who are really busy and want a piece of relaxation and quite(and want to get there quick), 牡丹灣 can be a nice short stay choice. If you have money to spend, and don't want to drive; 高鐵和包車是不錯的選擇. It take about a bit less than half day from Taipei to the hotel, which is really fast.
Side note: if it's just about spa, then ....I probably wont spend that huge amount of money to go....
But their泉質很不錯!

希望他們好好加油, 期待他們變得更好!

不好意思寫了這麼多!

ywleea

ywleea
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2007-08-14 0:27

To Suunsea...

您會不會對自己太沒自信啦
論學歷論經歷論收入右哪一點比小日本大老鷹來得差了.....

真給你打敗了

gintan

gintan
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117樓

2007-08-14 16:01

價錢真的是很不漂亮
我真的寧願花一點錢去巴里島
去過巴里島的 Villa 就知道牡丹灣的Villa 值不值得了

ming2892

ming2892
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118樓

2007-08-14 16:31

商周的文章

很多都有問題啦

置入性行銷很重喔

看看就好

dute

dute
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119樓

2007-08-15 14:32

花了點時間從頭到尾看了一遍,只看到(總經理有發現這一篇文章之後對發文的樓主有了善意的回應).

然後呢?默默的改善了嗎?還是一定要廣大的網友們(花錢去體驗)才能知道真相?

既然經營者發現了這一篇文章,為什麼沒有加入討論的用心與勇氣呢?有點不解.

不過,既然加入討論的網友們大多都不是客戶,當然也沒有服務的必要,所以也不能夠說他們的服務不夠專業細心啦.

搞不好進來說明又被評為是在消毒或是變相廣告,可能也是一個考量.

再換個角度想,也有可能是:沒看過這些評論的也是大有人在,所以我就服務那些(不知情的人)也無所謂吧?

個人也曾經住過好些個很不值得的民宿,花錢又受氣的經驗真是讓人氣結.(並非影射這一篇文章,請勿誤會!)

只能說以往的不愉快經驗讓我不再有繼續探險的信心與耐心了.

於是.....出國渡假+1.

ps:

樓上的Aeon5678的文章中也提到許多的心得與建議.

由此觀之,台灣的很多標榜五星級甚至六星級的民宿或飯店,講重一點,不要只白白糟蹋了美好的景觀卻喪失了國人的遊興,空有大師裝璜與設計師的巧思卻只得到一個(不用心)的評價.

那麼當初興建前的熱情與設計時的用心呢?不要用一個不專業就毀掉了一切.我相信業者本身與消費者都不樂見這樣的事實吧?

空有一個骨架的東西已經騙不了國人了.現在出國的風氣這麼盛,一比較就知道長短,假如業者認為現在的模式可以算是台灣民宿的(特色),那我也只有摸摸鼻子笑一笑了.

還有關於Aeon5678兄提到的隱私權方面的事情,還真是一針見血,俗話說得好,畫血畫皮難畫骨.很多服務不要只是拼拼湊湊就搬上場,然後把一個拼盤樣的東西拿出來就號稱(我們什麼都有,所以是五星級).

甚至包括交通的方便性,飲食的口味,不都應該量身訂做以客為尊嗎?不要讓客人去遷就飯店的標準,而是應該以飯店
去迎合客人的口味才對不是嗎?

假如連在飯店房間躺在床上就看不到電視這種小事都可以拿出來建議,我覺得這飯店真的已經有點匪夷所思了.根本完全看不到客戶的需求.

Insta.Woo

Insta.Woo
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153分

120樓

2007-08-15 14:43

平平都是Villa 怎麼會差這麼多...