其實dell犯的最大錯誤是危機處理太慢，或是根本沒有危機處理，"不能出貨"這麼簡單的四個字要搞這麼久才說的出口，加上網路上一票人都亂說謠言，有的說會買單，有的說兩台以下會出貨搞得大家都有想像空間，到最後果然是每個人第一台折價500收場(這個價格照樣有賺啦!)所以DELL該公幹的是這一點。
但是我對兩萬多人確訂了14萬台的LCD，這麼多人失心瘋的想卡別人油的心態實在是傻眼(我認識的朋友幾乎都是10台100台的下單....如果是我的話最多就是買兩台自用，我沒有神聖到完全不會想定兩台來玩玩這麼偉大)，而且這一篇討論看來大都是抱怨沒卡到油水的發言，看來這幾年宗教領袖們講的心靈改革對貪婪的台灣人不過是笑話一則罷了，砍掉重練吧。
小弟的3C BLOG：http://www.kocpc.com.tw/
有一些感觸
倒不是關於正義, 道德 還是什麼法律的問題
就一個最簡單的
大家就是為了自己爭取吧
其實一直以來的不景氣
出現了幾個弔詭的名詞
那就是無薪假, "優退"離職, 還有長久以來的責任制
倒是想不起來想引用這些詞的人
有什麼讓人覺得光彩的地方
可以肯定的
這不是幾個小螢幕可以衡量的事情
卻一直在我們生活中重複著
並不奇怪這些人會用這些惡劣的手法剝削我們
也不是同情像楊蕙如那樣鑽營卻被銀行團逼到角落的人
只是覺得
這樣的戲碼
一直的上演著
像滾雪球一樣越滾越大
要怎麼講咧
應該是說挑戰體制吧
就像幾千年以前沒有人會認為去蓋金字塔是一種剝削
一百年前, 也沒幾個人認為, 推翻滿清是正確的事情
應該這樣說
像美國或者是冰島那樣無限制的操弄的手法, 如同企業一樣, 恣意妄為
最後倒楣的還是沉默的自己
沒有人會把整倒銀行團的, 拿來大書特書
也鮮少人還記得RCA在桃園的事情
但是勇於爭取
機會一定是有的
很看好好這樣的循環
可以給這個體制一個震撼教育, 給這些僵化的對價關係, 一個重新思考的方向
看來DELL發生這種問題是家常便飯了
在國外DELL可能都直接取消訂單
消費者也會抱怨, 但是可能不像台灣這樣, 不過重點不在此
重點是DELL會利用我們的個資, 不管訂購有沒有成功(看以下文章)
還有, 台灣這種對DELL的反應有可能會讓國外的消費者效法, 所以猜想以後如果在看到該公司
價格或是促銷價有誤, 在國外應該也會看到類似的抗爭.
到時候, 那些說台灣的網友或消費者OOXX的人, 應該要主動出來道歉
不過現在此時, 我先道歉好了, 因為我也想要DELL出貨, 我認為爭取有理, 我也挺中華民國政府的消保官.
消保官的存在為此時此刻平衡了不少, 而且那些質疑爭取DELL出貨是不當的朋友, 請你也給消保官建議吧!!
不要只是陶侃我們這些"小"網友
I write to you today to file a complaint against dell.com, a website selling computers and related items, run by Dell Inc., One Dell Way, Round Rock, Texas 78682. I believe Dell participates in deceptive trade practices and false advertisement to obtain personally identifiable information about current and potential customers that they then inappropriately, and possibly illegally, use to their advantage. (Background Info…) In order to purchase an item from Dell’s website, you must enter personally identifiable information, including, but limited to, your full name, shipping address, billing address, telephone number, e-mail address, credit card number and expiration date and/or banking account routing number and account number. Dell then uses this information to, not only allegedly complete your transaction and ship what you ordered, but also to compile detailed statistical sales reports and to send advertisements for their products and services. (Complaint starts here…) However, Dell consistently prices items incorrectly on their website and only after the customer completes the online request to order that item and has entered their personally identifiable information does Dell then refuse to complete the transaction by shipping the item ordered. This practice has gone on for quite some time. As far back as 2003, Dell was selling a PDA on its website that normally retailed for $379 for just $79. After potentially thousands of customers placed an order for this PDA by going to dell.com and divulging their personally identifiable information to Dell, Dell refused to ship the items unless the customers agreed to pay full price. Otherwise, their orders were canceled. But, Dell kept the personally identifiable information of those customers even though they did not use it to complete a transaction. Another example of this practice by Dell includes an incident from 2007 involving a FujiFilm FinePix S700 digital camera where Dell was listing them item for sale on their website for $29.99 when the actual price was $299.99. Again, after potentially thousands of customers entered their personally identifiable information, Dell canceled the orders unless those customers agreed to pay the higher price. And again, Dell kept the personally identifiable information of those customers even though they did not use it to complete a transaction. Another more recent example of this practice by Dell includes an incident from this week where Dell was selling a SimpleTech 1.5 TB External Hard Drive for $67.99 when the actual price was $599.99. Again, after potentially thousands (or perhaps tens of thousands) of customers entered their personally identifiable information, Dell canceled the orders unless those customers agreed to pay the higher price but kept the personally identifiable information of those customers even though they did not use it to complete a transaction. A simple search on the Internet would lead you to many, many more examples of this deceptive practice.
To summarize my complaint, Dell …
(1) consistently and methodically prices items on their website well below their manufacturer’s suggested retail price, knowing that by doing so will generate a huge interest in that item, but does not have any intentions of actually shipping said items at the incorrect price, in order to obtain personally identifiable information about potential and current customers, and then
(2) only after the customers have entered their personally identifiable information, cancels the orders for those items unless the customers agree to pay a higher price for the item (notwithstanding their purported disclaimer that they are not responsible for such errors), and then
(3) does not give those customers the option of deleting their personally identifiable information from Dell’s servers, records and/or databases, and then
(4) uses said personally identifiable information to compile detailed statistical sales reports that are then used for their own gain and to send unwanted advertisements for their products and services.
As you can see, the complaint is not that Dell refuses to complete transactions when they incorrectly price an item. The complaint is that Dell keeps the personally identifiable information, even if the transaction was not successfully completed, and then uses that information inappropriately and possibly illegally, for their own financial gain.
原文看此
如果探討人為何而活, 那絕對不是現在這個樣子
大家看最後一行, 另一廠商為維護商譽, 仍願意承認自己的錯誤, 以當時訂購價出給消費者
原文看此
For Dell, hard drive space is dirt cheap
By Jesse Hogan
August 10, 2005
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The Dell website with the wrong price (Graphic courtesy Whirlpool)
A website blunder by Dell Australia has allowed hundreds of customers to order 250Gb hard drives for $A8.80, almost $A600 less than the actual price.
According to posts on the Whirlpool and Overclockers Australia online forums, customers successfully ordered the hard drives online from 8am on Monday until 10am yesterday, when the particular drive was removed from sale.
One customer claimed to have ordered 60 hard drives at the incorrect price.
Dell has since contacted some customers to inform them that $A8.80 was actually the cost of shipping, with the hard drive costing $A592.
Customer 'Andrew', who ordered two hard drives yesterday, said his credit card statement showed he had been charged for the transaction.
Dell spokesman Paul McKeon blamed a "clerical error", but would not confirm how long the incorrect price had been on the site nor how many drives had been purchased at this price.
"As of yesterday we were still contacting some customers, but the aim is to contact all customers via phone or email," he said.
McKeon apologised for the error, but said customers would not be allowed to buy the hard drives at the incorrect price.
"I believe there were some people with credit cards who were charged, and we're contacting those customers today to go through with the sale at the correct price ($592), or actually refund their money."
But 'Andrew' believed Dell's response was unacceptable.
"I would have been happy to accept cancellation of the order before payment had gone through because of a genuine mistake, but as payment has been made I consider the contract to be in place and I expect my hard drives," he said.
"I'm sure Dell would have issues with me if I wanted to cancel an order after I had made payment on a different product."
The conditions of sale section of Dell's website states the company is not liable for errors on its website.
Two years ago, IBM incorrectly put laptops for sale on its website for $201 instead of $2049. The company contacted each of the 220 customers by email to try and cancel the deal but inadvertently revealed all their email addresses by not using the blind carbon copy option.
As a result of the second blunder, IBM allowed the customers to buy the laptops at the incorrect price.
如果探討人為何而活, 那絕對不是現在這個樣子
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