Bose 將關閉其在 北美, 歐洲, 日本 和 澳州所有的專賣店. 這些市場將只剩下電子商店. 其它地區的 130 個專賣據點將不受影響.
Bose 官方宣告:
Given the dramatic shift to online shopping in specific markets, Bose plans to close its remaining 119 retail stores across North America, Europe, Japan and Australia over the next several months. In other parts of the world, Bose stores will remain open, including approximately 130 stores located in Greater China and the United Arab Emirates; and additional stores in India, Southeast Asia, and South Korea.
In 1993, Bose opened its first store in the United States to provide personal, private demonstrations for Wave music systems and Lifestyle home theater systems. As smartphones changed the industry, the company's focus turned to mobile, Bluetooth, and Wi-Fi solutions. Today, Bose noise-cancelling headphones, truly wireless sport earbuds, portable speakers, and smart speakers are increasingly purchased through e-commerce, including Bose.com; and Bose is a larger multi-national company, with a localized mix of channels tailored for a country or region.
"Originally, our retail stores gave people a way to experience, test, and talk to us about multi-component, CD and DVD-based home entertainment systems," said Colette Burke, vice president of Global Sales, Bose Corporation. "At the time, it was a radical idea, but we focused on what our customers needed, and where they needed it - and we're doing the same thing now. It's still difficult, because the decision impacts some of our amazing store teams who make us proud every day. They take care of every person who walks through our doors - whether that's helping with a problem, giving expert advice, or just letting someone take a break and listen to great music. Over the years, they've set the standard for customer service. And everyone at Bose is grateful."
Bose will be offering outplacement assistance and severance to affected employees. Additional details, including the number of employees affected, will remain private.
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西平, 你怎麼看?
Bose 專賣店展示了幾乎是所有 Bose 的機種, 像是 Apple Store 的做法.
我認為最有趣的是他的示範廳. 展示時當然就是先放一段音樂/影片, 然後顯現撥放這段 音樂/影片 的喇叭/重低音 是多麼的迷你...
看到這裡, 示範廳的觀眾下巴都掉下來了...

這種專賣店以後在北美, 歐洲, 日本 和 澳州等市場看不到了.
另外, 在其他通路, Bose 還是有特定商品展示. 像在 Best Buy, 和 Costco. 當然銷售就是該通路員工負責.
如果仔細觀察, 週末的時候, GAP或Nike或其他服飾專賣店,運動專賣店等通常都有不錯的人潮, 櫃台前大多時候有人排隊在結帳,而且排兩排,算一算,一個小時有超過100個客戶結帳跑不掉.
至於Bose,就算生意再好,平均每10分鐘有一個顧客結帳就謝天謝地了,大多數每小時結帳的顧客都是個位數. 而毛利而言,其實賣喇叭的毛利絕對沒有比賣服飾或運動鞋好(他們可以打三,四折也都還有賺頭). 這樣長久算起來,有專賣店專門賣Bose真的很不划算,開店的開銷太大了.
Bose將繼續在Best Buy, Apple Store, Target等實體店繼續賣,也有很大一部分可以網購. 這樣為他們減少許多自己開專賣店的龐大支出.
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