不幸的是今年6月份長輩在爭執之下不小心推倒了一顆主喇叭，讓下班後看到的我既心痛又無奈
，尋求台灣代理音寶的協助，但原廠業務回覆僅高音單體與網罩可以自費更換，箱體的外傷無法處理，自費更換箱體?不行. 單買一顆主聲道?不行.似乎要恢復原貌只能整組賤賣或鼻子摸一摸當沒看到，個人認為音響除了聽覺上是享受，視覺上也是，故希望能外觀完善。
不死心的我又發信到法國尋找協助，最終法國也無回信，讓我不禁懷疑花大錢買進口喇叭是否正確?
或者是喇叭等級不夠才會如此?需要一對主喇叭30W?50W?還是100W?，才能享有完善的售後維修?
請各位有經驗前輩指點我其他進口喇叭是否也是如此，外觀受損就是沒得醫，讓我未來升級購買喇叭有個方向。
*購入此主喇叭尚未全球同一售價...
法國信件往來如下：
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我發出的信：
Hi! Good day!
Recently my Focal 936 system is broken and it has damaged the unilateral and appearance of the main channel.
After seeking for the service from Taiwan distributor, we are disappointed to know that they can only repair single tweeter and cover. They are not able to repair the speaker cabinet which is quite favorite to me. I personally think Focal product is not only auditory, but also visual is a kind of enjoy for pleasure. Therefore, I do hope that you can help me to recover the appearance of Focal 936.
Please could you reply me as soon as possible. Thanks!
Dennis
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法國Focal回信：
Dear Sir,
First of all, thanks for your interest for Focal and for Aria line.
Our Focal distributor (TEP) is right : the tweeter and the grill can be replaced. But the cabinet can’t be fixed, because it’s very damaged in several critical locations. Wood and leather are definitively destroy.
Regards
--
Tech Support
Support technique
BP 374 ■ 108, rue de l'Avenir ■ 42353 La Talaudière cedex ■ France
T. +33 (0) 477 435 700 ■ F. +33 (0) 477 376 587
www.focal.com/
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我再發出的信：
Hi!
As you mentioned, we have noted the speaker cabinet can not be repaired, what if to replace it?
FOCAL distributor recommended me to find from other brands of speaker cabinet for replacement.
I am wondering is that the case if FOCAL speaker cabinet damaged, consumers are not possible to replace it from original maker?
Even consumers are willing to replace the original speaker cabinet and pay for it, can't you provide such service?
If such damaged can't be serviced, then, what is the guarantee that FOCAL can provide?
Please note this product was purchased in Oct., 2014, it is even not a year used.
Dennis
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已無回信.
