有關Klook Travel取消政策請教

之前在Klook Travel 預訂了沖繩6/26海底漫步行程•因某些因素所以在6/1申請取消。昨日收到Klook Travel的回覆說因為退改的規定為,在14-30天內取消,需收取原訂單價值30%的費用。明明該網站的退改規定就寫如需更改或取消預訂,請於最少72小時前通知並取得確認,否則將不能全額退款。不知道有沒有人有在該網站上預定後取消的?
2015-06-03 8:37 發佈
文章關鍵字 Klook Travel 政策
剛剛有空上去幫你看了一下:

Cancelation

•*No refunds will be issued for cancelations made less than 7 days before the scheduled booking. A 50% refund will be issued for cancelations made between 7-13 days before the scheduled booking, and a 70% refund for cancelations made between 14-30 days prior.

所以14-30天前取消只能拿回7成沒錯啊
當天客服就回覆英文網站有寫但是中文官網沒寫,承認是她們的疏失,所以已經全額退費了.
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