To whom it may concern
Last year, my husband bought XC60 2011 and we are glad to have such a great vehicle to join our family. XC60 is really the best car for family use but unfortunately we are not able to show how good the car is to our parents. The control board is written in English and it is not easy to be used and understood by our aged parents. Thus I write this letter and would like to strongly recommend your esteemed company to use Traditional Chinese version control boards on Volvo vehicles which are sold to Taiwan.
Volvo is well known for the good quality and the thoughtful safety devices but it is pity that we can not use or enjoy all the items in Taiwan. For those who are not native English users, the English version control board is kind of block which makes us not able to have the quickest responses to all the situations (IT IS DANGEROUS.) Isn’t it also a pity for Volvo designers that the car drivers cannot use all these convenient equipments they provide? For the safety and convenient concerns, I hereby appeal to your esteemed company for offering Traditional Chinese version control boards on Volvo vehicles which are sold to Taiwan.
Before writing this email, we already talked with many Volvo vehicle owners in Taiwan through the Internet. It is not our personal opinions, this is what all the Taiwan Volvo owners’ watch for. With this little progress, we are willing to introduce this nice brand to more people and let more Taiwan people enjoy Volvo riding. And Volvo vehicles will be accepted by more generations here.
Thanks for reading this mail and looking for hear a positive response from you soon.
Wish you a nice weekend!
skyface wrote:
我自認英文不好，但英...(恕刪)
拋磚果然引出美玉了，女王萬歲！
不約而同，小弟在昨天也寫了第二封信給Volvo Global Customer Relations：
"I'm filing a formal complaint for NOT having local language, i.e. Traditional Chinese support of phone contacts in my Volvo XC60. I am forced to dial using my cell phone rather than Volvo's built-in Telephone Interface. Doing so can greatly lead to dangerous car accident, killing or injuring people lives.
Volvo should have fix the situation in the first place. A Volvo car lacks local language support should NEVER be sold in said country. If Volvo product is proved having a safety issue, my Government Commodity Safety Bureau will ban its sales in my country.
Volvo has been informed."
另外，您知道為什麼數仟元的MP3播放機支援繁中，數佰萬元的汽車卻不肯嗎？我剛剛去電經濟部商檢局第三組第三科負責資訊商品的單位，接電話的組員聽完我的訴願後，將電話轉給他的老闆，他的老闆向我解釋說MP3播放機是他們的業務管轄，而且他們對商品檢驗的基本標準包含中文介面和中文說明書；至於汽車，則是交通部的管轄。經過這樣的說明，各位關心的朋友看明白了嗎？
電話中我及時謝謝他做好份內的工作，而這也對比出交通部負責汽車商品的單位，沒有把份內的工作做好！
這位主管提到除了向交通部管轄單位提出訴願外，還可以向行政院消費者保護委員會、以及消基會等單位提出訴願，請求恊助。各位朋友們，您覺得下一步該如何做呢？
在此，我要再強調一次：我不是來找砸的，而是敦促Volvo和Volvo Taiwan把對的事情做出來，創造雙贏、甚至三贏的局面；不要等到某位Volvo車主真的因為被迫用手機撥號，造成生命財產的損失，然後Volvo和Volvo Taiwan要面對國內與國際訴頌官司的窘境，對其業務和商譽的損失得多久才能平復？
s41006 wrote:
版大要不你辦個全台車...(恕刪)
這個做法過去已經有Volvo車主試過了，一來凝聚共識不易，連署人數不易衝高，二來這樣的做法總有那麼點沒搔到癢處、痛處，Volvo Taiwan的反應就不是那麼積極了。兄台以為然否？
經過這幾天和這麼些關心的朋友們的對話與思考，小弟以為從該商品的安全缺失以及連帶的法律責任，來敦促Volvo和Volvo Taiwan共同做一個兵棋推演：一旦因此發生嚴重的交通事故，傷及人命/財損等，那麼對比MP3商品早已按商檢局的標準繁中化來看，Volvo是否能夠辯稱無責任缺失呢？Volvo主事者能不能辯稱不支援中文介面、迫使車主不得不從手機撥號這一點與事故無關，在檢察官面前自圓其說呢？
如果消費者早已提醒Volvo這項安全性缺失，Volvo Taiwan卻不予理會，事發後法庭判決Volvo有罪，那麼除了承受業績和商譽損失之外，有人肯定要為此事負責，下台一鞠躬了。
這不是我們樂見的結局，傷及人命更不是，但是有機會扭轉頹勢卻不及時動手做，總是免不了"千金難買早知道"的後悔吧。
忠言逆耳，這些話聽在Volvo的耳裡，肯定是非常、非常難以下嚥的；可是作生意的人，必須克服這種困難，才能越作越好不是嗎？
我之所以費這許多唇舌，其用意是希望在思維的層次，就可以讓Volvo理解繁中化這件事不只是非完成不可的事，而且是好幾年前就該做的事，拖到現在已是千不該、萬不該的了。台灣自公民到政府各部門的消費者意識覺醒，最近幾年特別明顯，我自己一直在推這件事，不也是一個例子嗎？
投訴壹週刊、向行政院消保處及消基會提出訴願，對兩造都是耗時耗力的工作，不到非不得已的關頭，並不願意輕意啟動這些機制；尤其媒體嗜血的性格，特別容易失控，如刀刃的兩面。
一些往前推進的思考，與您分享，謝謝您的時間。
http://www.volvocars.com/intl/top/about/corporate/Pages/GCR-Contact-Us.aspx
很簡單的表，三分鐘就可表達您的心聲（因為需要車身號碼，前擋玻璃左下方有、行照、強制保險証、任意險証上也都有）。zip code 就填台灣的郵遞區號即可，詳細地址不需要。表達意見是車主最起碼的權益，不說出來，人家覺得我們不需要。這非關英文厲不厲害，因為它顯示的是亂碼。以下是我貼給原廠的：
" Please seriously consider to offer Volvo owners the Traditional Chinese user interface for phonebook and music titles. Thanks. "
若可以貼圖，還真想貼一張volvo滿是亂碼的圖，給原廠看看自己設計的漂亮車子變得多麼low!
Thank you for your email.
To show English is in accordance with the Taiwan market specification.
For more information, please contact our respresentatives in Taiwan re below:
Volvo Car Taiwan
705 Chung Hwa Rd. Sec.1, ChungLi, Taoyuan, 320, Taiwan, R.O.C.
+886 3 453 7340
kyeh3@volvocars.com
Thank you for taking the time to bring this issue to our attention.
Yours sincerely,
________________________________
Mona Sandström
GCR Advisor
Global Customer Relations
Volvo Car Corporation
Dept. 57460/ RBV2
SE-405 31 Goteborg, Sweden
Telephone +46 (0) 31 3250077
Fax +46 (0) 31 595555
gcr@volvocars.com
www.volvocars.com
Volvo. for life
經過一番摸索，癥結慢慢浮現出來了：問題出在主管機關交通部，關於進口汽車的檢驗法規裡，並未就繁體中文一項提出要求；目前只要求車商，做到英文介面就可以通過檢驗。
打過消基會電話，諮詢後的建議是寫一份書面訴願，寄給該會作為依據辦理。
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