I contacted Simmons Customer Service to advise them that we thought our matteress was defective. We were waking up with back, shoulder and hip pain. I e-mailed inquiry and photos of the lumpiness and sinkholes to the company. (mattress, boxspring, frame, etc purchased LESS than 3 years ago) Lumpiness and sinkholes not covered under Warranty!! The response I received was "Sorry we cannot review your e-mail due to SPAM" Huh? This is how they provide customer service? We will never purchase anything from SIMMONS Again. You would think that SIMMONS would be a little concerned about their customers and that their products live up to their advertising standards. Don't worry SIMMONS, I will spread the word!!