以下是我發e mail問對方的內容2009.04.09 ------------------------------------------------------- Hello! My ORDERID is 1777260 ,your messages showed my goods have been shipped on March 2. But I haven`t gotten the goods, please tell me how long my goods will arrive in Taipei County.Or let me know if there is something wrong with my order.It seems that I wait for my goods for a long time.I worry about it.Please give me an answer,thanks a lot.
這是對方的回覆 ------------------------------------------------------ CRC Customer Service 4月9日 回覆
Hi,
Please accept our apologies that you have not received your parcel. It has been sent via Royal Mail International which is normally a fast and reliable service but unfortunately delays can sometimes occur. Please note this service can no longer be tracked online as we no longer receive shipping references.
At this stage we would ask that you contact your neighbours to see if they have taken delivery of a parcel in your absence. It may also be worthwhile contacting your local sorting office and customs office to see if perhaps the parcel is there awaiting collection.
If none of these results in you receiving your parcel please allow 15working days from the date of posting and then contact us to let us know that the parcel has still not arrived. At this point we will be able to send a replacement.
Once again please accept our apologies for the delay and any inconvenience caused.