買了很多年asos也是第一次碰到這情況... 我前幾天買了3樣30英鎊的東西 用了超過100打85折的碼後 總價是120-18=102 出貨時寄信來通知我其中一件缺貨 退款金額12... 對 他把我剩餘兩樣的折扣也拿掉了(商品原價30-該單總折扣18) 我覺得這很不公平 我回信要求應該退我25.5才對 訂單已經成立你沒有權利把我的折扣拿掉 因為這並不是我造成的 是否該把我這張單解除或者其他方法 然後我得到下列回應:
I'm sorry to see that one of the items you bought was out of stock when we went to send it out to you.
I've looked into this for you and we thought we had stock when we didn't. When we tried to pack your order, we realised our mistake and refunded your money.
As discount was applied to your order which meant that you could have 15% off when you placed an order over £100, as soon as that item was refunded the discount also came off from the refund. I'm afraid when this happens, we're unable to change the refund amount.
We're also not able to cancel the order for you now as it is currently on it's way to you.
However, I've spoken with a manager for you and if you would like to buy another item, as soon as you've received it we'll then apply a 15% discount to that item.
簡單說 退款是系統弄的 剩下東西也已經寄了 你想怎樣? 多給你一個85折碼吧 只能買一件
我打算繼續上訴 大家有更好的意見嗎? 謝謝
我已經上訴完成 再下一次單跟之前的總和超過100就好
When you use a minimum spend code you will get only get the discount once you go over the needed amount. As we couldn't send one of your items this means you fell under the £100 mark so we took our 15% discount back this happens automatically but as its not your fault we will still honour it.
But for us to be able to honour it we will need you to purchase the xxx again to take you back over the £100 mark where we can then apply the discount again for you once you have received your order.
So once you have place the order for the xxx and have received it and is happy to keep it please can you get back in touch and we will get this refunded for you.
如果沒意外 他會取消之前的退款12且把新訂單的金額30全部折抵
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