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ASOS寄信告知~我的包裹會延遲

不曉得各位有遇過這樣的事情嗎?

下列是ASOS官網寄給我的信件內容:

Hello,

This is just a quick email to let you know that your recent ASOS order might be delayed.

This delay is just a possibility at the moment, but we wanted to let you know and suggest that you keep an eye on your tracking where you'll be able to keep an eye on the situation.

As we don't like delivery delays either, please find a discount code attached for you to use with your next order with us.

Discount code: XXXXXXXXXX

Expiry Date: 05/03/12

Please note that this code will be locked to your account and is valid for single use only. It can't be used in conjunction with any other discount code.

We hope this helps, but please get back in touch with us if you have any further questions or if you see that there is a definite delay with your delivery as we'll be able to investigate and advise further.

All the best,

ASOS Customer Care

-----------------------------------------------------

之前買7-8次都沒遇到這樣的信件...

但這次下標過程我是『有點不一樣』,因為上週看到TW10的折扣碼,就以就下標購買...

但後來同學也說要跟著買,所以我先取消order..然後打再使用折扣碼..卻發現不能用..

這時我才知道原來一個帳號只能用一次折扣碼,後來就上網找找找...沒想到找到一組...

居然可以用!!那時就興高采烈下單了...原本就覺得奇怪..應該隔天就該Shipped..怎麼這次遲遲沒有呢!?

等到昨天早上就收到信...包裹被升級可以追蹤了..但是點選卻也只顯示

『We have received your Asos order. Please check back shortly to start tracking your order』

然後,在剛剛七點多時就接到ASOS這封mail...所以...發生了什麼事呢?

是因為察覺我用別人的折扣碼,所以不願意出貨嗎?

剛剛就直接寫信去問到底怎麼回事...

也不知會有怎樣的回覆,就來這邊跟各位請益了...

有那位大大知道到底是怎麼回事嗎?

再請各位大大解惑,謝謝
2012-02-06 21:16 發佈
文章關鍵字 ASOS 包裹
感覺是包裹可能會delay所以多寄一組coupon給你,點進去顯示『We have received your Asos order. Please check back shortly to start tracking your order』再多等幾天應該會顯示或者直接在上面輸入訂單號碼就可以囉
Many thanks for getting in touch.

At this moment I am unable to find the answer to your query, but rest assured that I’ve contacted the relevant team for more information.

As soon as I hear back from them, I’ll be in touch with you immediately.

In the meantime, please get back to me if you have any further questions – I’d be happy to help.

All the best,

Ruth

-----------

剛ASOS回的信..有回跟沒回一樣 = ="
If we can dream it, we can do it!!
半夜..ASOS 又來信...

信件內容如下:

Hello Yu,

Thanks for getting in touch, and I’m sorry to hear you’ve not received your order.

After checking your order and confirming that you’ve not received it, I have processed a replacement for you with our quickest available delivery service.

You’ll shortly receive a dispatch confirmation email.

I’ve replaced the following items for you:

River Island Grey Biker Leather Jacket

ASOS Military Cardigan

ASOS Contrast Trim Cardigan

H By Hudson Nevada Zip Boot

Jeffery West Wing Cap Chukka Boot

I hope this helps, but please get back in touch if you have any further questions.

All the best,

Ruth

------------------

重點~我去ASOS確認我的訂單...

我的帳單回覆成原價...原本的折扣都被拿掉了...差了27.4...

原本的訂單:



更改後的訂單:
If we can dream it, we can do it!!
沒收到包裹後的重寄不會重新扣款阿^^

alleng wrote:
半夜..ASOS 又...(恕刪)


Jeffery West Wing Cap Chukka Boot

這雙之前可以用New Season 20% Off 的折扣碼說~
那時我已經買了一雙同款低筒的10% Off,大概50英鎊!
話說Jeffery West的鞋子真的不錯穿~
本來還想買Jeffery West Muse Patent Side-Zip Cuban Heel Boots!
無奈本季已經在ASOS買了7-8雙鞋子,再加上之前的都爆倉了~

alleng wrote:
半夜..ASOS 又...(恕刪)

他只是Confirm你的item list,應該不會重複扣款~
所以理論上應該還是有折扣到~
查信用卡帳單就知道到底扣了多少~

alleng wrote:
半夜..ASOS 又...(恕刪)

不過這張單子還是有點買貴了~
鞋子的部分可以用20% Off,其他用10% off分兩包,這樣會折更多~
這次這樣買~是因為同學臨時要加購..所以原本的TW10折扣碼就不能用了..

因為我訂了..又取消...

後來在網路上又找到一組TREND20的折扣碼...

但是在使用時就很怪...

單買皮衣可以打80%..但是整張單來買就只能買到約89%..

且我很有笨的針對各商品一筆一筆試..但就是很怪...

可能因為這組TREND20的折扣碼只適用某些特定人士吧!!

至於我不拆單來買是因為含鞋購買通常都有會升級..

(我已經購買3-4次都這樣一併升級金額不到100都被升級)

這次我覺得如我前文說的..可能我用了不是屬於我的折扣碼,而享有折扣..

所以ASOS就針對此重新核對我的order..並將那組TREND20折扣碼取消..

所以變成原價~

而原本在2/5就Shipped..昨晚卻變成order processing...

現是2/7 Shipped...當然我也有再寫信去確認此單..到底會不會給我原有的折扣...

不知到底會演變成怎樣呢!!


幸福的距離 wrote:
不過這張單子還是有點...(恕刪)
If we can dream it, we can do it!!
Dear 我是2/3 order 2/5 shipped...

但是卻在2/6來信說包裹會Delay...

然後就重新計算一次我的包裹總額...XD

真的不知會變怎樣呢!?

但還是謝謝您的分享..

elenaorin wrote:
沒收到包裹後的重寄不...(恕刪)
If we can dream it, we can do it!!
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