我成功下訂單後
American Eagle Outfitters 有寄信來告知我的訂單編號
但已經過了兩天為什麼都還在處理中
我有收到 AE.com Customer Service - 60寄來的信件
內容為
Dear AE Shopper,
Thank you for contacting AE!
To enhance security to our customers we have instituted several new checks on orders to ensure the order is not being placed fraudulently. Your order was pulled for this verification process. Therefore your order was not allowed to process further.
If you would like for us to again attempt to receive the authorization necessary to process the order please send a fax of your most recent billing statement, showing the last four digits of your credit card number as well as your address, along with your drivers license/state id to 724-779-7891, please include your order number. If you do not have access to a fax machine, please email/scan the requested documents as an attachment and send to customerservice@ae.com. If you have any further questions please call 1-866-338-2389 (24 hours a day, 7 days a week) and we would be happy to assist you.
Thanks for being a part of the American Eagle brand!
Sincerely,
Your Friends @ ae.com
這個也是AE官網寄的嗎???
因為我到官網寫信已經過了兩天也沒有下文?我該如何處理
英文並不是太好無法直接打過去客服
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