這是我在allsaints第二次下單了，上一次我的訂單被取消，allsaints也沒有告訴我到底是什麼問題
但我想是我在這個環節沒有過，所以我的訂單被取消了
想請問各位有在allsaints 購物過的大大們，是不是也有收到一封需要回復的信件
信件內容如下:
信件標題：ORDER NUMBER XXXXX - YOU HAVE BEEN SELECTED FOR AN ALLSAINTS RANDOM SECURITY CHECK - PLEASE RESPOND TO ALLSAINTS
信件內容：
Hello ,Thank you for shopping online with AllSaints.
A summary of your order:
Easy Trucker Jacket - Colour: Oversprayed Indigo - Size: XS
Extend Hoodie - Colour: Washed Black - Size: XS
Your goods should be with you in 3-5 working days. However we need you to confirm some of the details from your order with the cardholder so that we can send your item(s) out to you.
Please respond to allsaints@allsaints.com with an alternative telephone number to ensure a member of our team can call you to perform this security check.
If you wish to contact our UK customer services team to perform this check or for any other queries please call (+44) 844 980 2211, where you will be asked a few questions so we can get your order on its way to you. Our offices are open 9am-6pm Monday – Friday and 11am-3pm at weekends. (GMT)
If you wish to contact our US customer services team to perform this check or for any other queries please call (+1) 877-840-1294, where you will be asked a few questions so we can get your order on its way to you. Our offices are open 8am-5pm Monday – Friday (EST)
Our security checks are randomly selected and not as part of any screening process, however failure to reply to this e-mail, or contact AllSaints within 24 hours may result in your order being cancelled. So please respond to ensure you receive your goods.
Please note that here at AllSaints our Online Prevention Team is here to help prevent our customers from online fraud and identity theft. Any form of verbal abuse, including bad language and aggressive or intimidating behavior will not be tolerated.
上次訂單收到這封信的時候，我有回信到上面說的這個信箱 allsaints@allsaints.com 附上我的手機號碼
但是訂單被取消，哪位大大可以告訴我，我應該怎麼做?? 拜託了...
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