買了5樣
12/25下訂單 .. 12/30號出貨
1/7號 今天終於到了!!
滿心期待
拆開....
1.風衣XXS 有點緊
2.鞋子 UK9 有點大
3.Superdr外套 很合身... 但是口袋有破洞= ="
4.牛仔褲 28腰 很合身 (只有牛仔褲沒問題)..
5.!!手套!! !!沒有寄來!!
少一樣東西沒寄來 要如何反應?
風衣也想換大一號的
鞋子也想換小一號的
Superdr外套 因該也要退回給她嗎?
請問要怎麼辦......
他寄信來說:
Hello Chen,
Thanks for contacting us about your order number 26411269.
I am sorry to hear you have received a faulty item.
Could you let me know which item is faulty and what’s wrong with it, so I can investigate this further.
I hope to hear from you soon and will advise you further.
All the best,
Robyn
lilting wrote:
Hello Chen,
Thanks for contacting us about your order number 26411269.
I am sorry to hear you have received a faulty item.
Could you let me know which item is faulty and what’s wrong with it, so I can investigate this further.
I hope to hear from you soon and will advise you further.
你好,陳
感謝您聯繫我們關於您的訂單26411269的問題
我很遺憾的得知你收到了有瑕疵的貨品
可否請你讓我知道哪項貨品是有瑕疵的,以讓我更深入的調查呢?
希望能盡速聽到你的答覆,並會給您更深入的建議
照他講的回答吧
1/8號 又收到信了
Hello Chen,
Thanks for getting in touch.
I'm sorry to hear that we were unable to send you Ted Baker Ribbed Cuff Leather Gloves - Black / S / M.
I've had a look into it, and unfortunately there was a computer error, meaning the website said it was in stock when it wasn't. When we came to pack your order, we discovered we were out of stock, so we have refunded what you paid for that item.
Please accept my apologies for any inconvenience caused and if I can assist with anything else please contact me again.
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