cocca0805 wrote:
我在三月廿二日寄回一...(恕刪)
建議你把EMS追蹤號碼給ASOS
號碼下面順便貼上EMS追蹤網址
請他們自己看
之前我也遇到同樣的情況
我想如果寄回ASOS是用平信的話
它們一定不認帳
好在有追蹤號碼
但要ASOS退郵資的話
我看很難
我已寄回三筆
1160
1640
1160
郵資共3960
我資料是全部齊全寄給ASOS
第一筆寄回到現在過了一個月多還是叫我等
這三筆寄回衣服褲子
都是ASOS寄暇疵'寄錯品項或寄錯尺寸
ASOS擺爛叫客戶自行吸收郵資
真的蠻不合理
昨天又收到外包裝打32w
裡面確是36w的牛仔褲(我訂32w的)
這件褲子31英鎊沒有用折扣碼=約1500連刷卡手續費
EMS寄回去的運費要1160
就算退回ASOS退款好了
但ASOS不退郵資給我
扣掉郵資我實際只拿回300多塊
這2個月多月以來在ASOS買超過20萬
損失的郵資,加上自己抓錯尺寸的部份
超過30000元
(自己抓錯尺寸的部份,想說沒退郵資就沒退回給ASOS)
退回的話郵資都跟退款差不多了
但沒想到連ASOS搞砸的部份也沒退郵資
我想我不會再在ASOS買東西了
Hello there,
Thank you for your email.
We will process your returned item within 24 hours of receiving it and an email will be sent to you to confirm this. Your refund for the item will be sent to the account that was used to place the order, once your return has been processed.
Please allow 10 working days for your parcel to arrive in our warehouse.
Thank you for your patience in this matter.
All the best,
Natalie T
我寄信說我的包裹已經寄回給他們,內容是..International express mail number:EE634331348TW
I returned to the package, you have received,Sign the person is: M SNOCH.
Please help me complete the refund procedure,the information you need, all in the annex,I returned to pay postage, which means a refund would use??
Please tell me after what I have to do??This refund procedure has been completed???
Thank you very much
他回這是甚麼狗屁給我??我快被搞瘋了
Hello there,
Thanks for contacting us about your Return. We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.
We’d also encourage you to have a look at our Help & Contact Page which answers most of our customers questions - click here to see it.
General information about ASOS Returns:
As an online business, we aim to provide a Returns service that is totally hassle-free for you. From receipt, you have 28 days to decide if you want to return any item within your order. Just fill out the Returns Form enclosed with your order. Please be advised that Sale items are returnable under our Returns Policy.
If you are a UK customer, there are 3 ways you can return your goods. Simply click here for full information on how to return your parcel.
If you are a International customer information can be found on how to return your parcel by clicking here.
Please note that it can take between 7 and 21 days for us to receive your returned parcel (dependant on your location). Your specific timescale can be found on your Returns Note. If you’re unable to locate your Returns Note, please click here to print a new one. We will process your request for a replacement or refund within 24 hours of receipt.
If you require a replacement...
If you have asked for a replacement this will processed within 24 hours of receipt. This is subject to available stock and you will receive an email when your replacement goods have been packed and dispatched. Replacements are sent using the same delivery service as the original order. If your requested replacement is not in stock, we will automatically refund you and an email will be sent to you to confirm this.
If you require a refund...
Once we have processed your returned goods, we will issue a refund and send you an email confirming the details of what we have refunded. The refund will automatically be processed back to the card used to make the original purchase and can take up to 10 days to appear on your account, depending on who your card issuer is.
If you are waiting for your return to be processed...
If you’ve already allowed your return timescale and haven’t yet received an email letting you know your return has been processed, please get back in touch by replying to this email and attach your proof of posting or fax it to us on + 44 1442 835850, including your order number. We will then sort out your replacement or refund as quickly as possible.
We hope this has answered your query, however if you still need help after reading this information, please reply back to this e-mail and we’ll do our best to help you as quickly as we can.
All the best,
ASOS Customer Care
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