已解決(求救)請教我怎麼回ASOS的信件

我12/4在ASOS買了隻手錶，但始終沒收到，上次簡單的再FB詢問。
他們回說:別的地區郵政有延誤，叫我等到1/27。
到了今天我也還是沒收到，我又在FB詢問，但它們好像鬼打牆，我只要退款或者重寄，
有大大可以教我該怎麼寫他們才願意退款或重寄嗎??

以下是幾封他們給我的信。
Your order is coming to you on Standard delivery which is not trackable but please can you try and see if the post office can find it for you, and the other checks too - thanks ASOS Aman


Please can you confirm that you have checked in the other suggested places and if the delivery addy I have is correct please? Thanks ASOS Aman





Hello 我的名字,

I’m getting back in touch about your ASOS order 訂單號碼. Im sorry your watch still isnt with you. this is not the level of customer service we want our customers to experience when shopping with ASOS.

I've looked intyo this for you and it looks like your parcel has been lost on the way to you.

As your parcel was sent with your local postal service, tracking isn't available on this delivery

The delivery address you gave us for this order is: 地址 and was expected to be delivered 06/01/2016.

Can you confirm that this delivery address is correct? It's worth asking anyone else at the delivery address if they've taken delivery of your parcel or checking if any of your neighbours to see if they've accepted it for you. Try taking a look in any safe areas the driver may have left your parcel, such as behind bins, or in a shed, garage or porch. It is also a good idea to check with your local post office to see if they are holing the order for you.

If you still cannot locate your order after performing these checks please get back in touch and I will be able to help further.

I’m sorry your order didn't reach you Lin and i hope you do locate it. If you have any further questions, please let me know – I’ll be happy to help.

Best wishes,

Janice

麻煩大大了(要英文信)

另外請問delivery addy 這個ADDY是什麼意思啊??