前陣子在ASOS買了一件褲子
等了一個多月沒收到,於是寫信過去
他也二話不說補寄了
沒想到在等了一個月又10天之後,在今天收到了
想說不要佔他便宜,於是又寫信給他說之前那筆已經到達
他回覆我以下信件
請問他大概的意思是什麼呢?
把裡面內附的標籤貼上寄回去?
他說可以退我運費,那要怎麼退呢?
謝謝^^
---以下為信件內容---
Thanks for getting back in touch - I'm pleased to hear your original order 88888888 has now arrived.
We've already sent out your replacement order, so please return it to us when you receive it - it's easy to do.
Please send your parcel back using the sticky address label on the returns note from your original order. If you haven't got the label anymore you can print one here to stick on the front of your parcel - make sure you write your original order number on the note.
Please send your parcel back using the sticky address label on the returns note from your original order. If you haven't got the label anymore you can print one here to stick on the front of your parcel - make sure you write your original order number on the note.
Write on the back of your delivery note that you received the original order and put the note in your parcel when you send it back. Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.
I can refund your postage costs for you, simply complete the attached form and email it back to us along with a copy of your proof of postage - or you could fax them to us on 0044 1442 840 278. Remember to include your name and order number on the form.
I hope this answers your query. If you have any more questions, please let me know – I’ll be happy to help.
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