今天要來靠北微星售後服務。話說收到一台新電腦(組裝機)當禮物是蠻爽的但也是惡夢的開始。開機安裝完遊戲第一次進遊戲當機! 重複試了幾次還是當機後來發現只要開啟微星MSI Dragon Center裡的遊戲模式就會當機(顯卡MSI 5700XT Gaming)。我開的只是暴雪的遊戲(SC2 &Ｄ３)也不是什麼大作。打電話給客服，客服就建議把驅動與軟體都移除並安裝為最新。做完之後發現，怎麼顯卡的ＲＧＢ無法被Ｄｒａｇｏｎ Ｃｅｎｔｅｒ 偵測，遊戲模式不見，Ｓｅｎａｒｉｏ 不見！隔天下班又打給客服問這是什麼狀況並要怎麼處理。它們回覆沒遇這樣的狀況要找工程師處理會再回覆我。隔天果然ＭＳＩ工程師打來了問我什麼狀況？然後就開始鬼打牆了要不要再確認一下驅動，ＢＩＯＳ版本然後再試試看。 ＯＳ，我前兩天才更到最新！結果還是當機，當然他們也要下班了我也就請他們在幫我看看要怎麼辦。隔兩天又ＭＳＩ客服打來，問我問題解決了沒有？我當然說沒有！他請我匯出系統資料並Ｅ－ｍａｉｌ給他，他要再找工程師討論看看。然後這個人就消失了，再也沒有聯繫。我只能在打去電話客服問，電話客服就建議我可以在線上提問這樣會有工程師為我解答。所以我就提問了(提問已經跟MSI 克服來來回回搞了快一個星期)。
７／１３ 提問
原本開啟Gaming Mode 進行遊戲100%當機，經由客服建議更新Dragon center至最新版(原2.0.53.0)。Dragon Center 更新至2.0.54.0 後 顯卡(RX5700XT Gaming) 無法被偵測。無法開啟Gaming Mode(沒有這個選項) 且無法控制顯卡RGB
７／１４ ＭＳＩ 回覆
Dear sir,
1.What is your current bios version of your card?
You would like to download the MSI Live Update to check if there is a BIOS update.
2.Please reinstall the appropriate version driver to try; https://www.amd.com/en/support Please uninstall the current driver completely with DDU, before perform the new driver.
If you have access to another computer, try swapping the graphics card and test the card to see if you can reproduce the same issue. Maybe you can swap with a friend or relative.
Best wishes to you!
ＯＳ：這個工程師是頭殼撞到嗎？又叫我去重裝一次驅動與軟體？ 而且我用中文提問你用英文回答？現在微星官方語言是英文？還好我英文也略懂必經在國外待了一陣子那我就改英文吧
７／１６ 給MSI
Dear MSI Engineer,
Thanks for your reply. Unfortunately, your reply isn’t helping me at all. First, the computer is newly built. All the drivers installed are up to date. There isn’t a BIOS update available on MSI website. I did update the BIOS to A.87 manually based on MSI phone customer service’s suggestion last week. Your reply is simply telling me to repeat the exact same steps MSI phone customer service told me to do last week except swapping other cards. For that part, I don’t have other computer that is new enough to test it on the new board. On top of that, it is not an MSI board. Perhaps, you might want to send me one to test it? Any other method you want to suggest me to solve the issue?
７／１7 ＭＳＩ 回覆
Dear,
Thanks for your information and your effort in troubleshooting.
you can try to uninstall Dragon Center and reinstall.
It is not necessary to use MSI motherboards, all manufacturers' motherboards and graphic card are compatible.
ＯＳ：到底是要我安裝幾次你家的軟體? 真的欠人罵耶
7/17 給MSI
Dear MSI Engineer,
Seriously? I have already reinstall Dragon Center to the latest version, which MSI phone customer service already suggested. It doesn't help and leads to the current issue. Are sure you understand what my issue is? At first, computer crashes on all games with gaming mode turned on for no reason. When I turned off the gaming mode, it works fine. Then, MSI customer service suggests updating dragon center and drivers, which i did. Now, I cannot control graphic card's RGB through Dragon Center (the option disappear) and it has no gaming mode. In addition, I supposed MSI reply all issue report in English now? The question is reported in Mandarin and you reply in English? It felt like MSI is trying to give a perfunctory solution or fool customer who doesn't read English well. I really don't want to share my MSI customer experience with other people. I really hope your team can provide the correct solution to help me. Thanks
７／１8 ＭＳＩ 回覆 #1
不好意思，我昨天尝试了几次给你发邮件都失败，我用和你同一型号的显卡试验，win10 64bit, AMD Driver version: 20.5.1, Dragon Center Version: 2.0.54.0, 没有复制到你说的异常，建议换个主板试试或重装系统和驱动，谢谢！
７／１8 ＭＳＩ 回覆 #2
您的建议我们会采纳，给您带来的不便敬请谅解！请查看附件图片，我也奇怪，为什么你那边不行。请您耐心尝试。谢谢！
OS: 大陸工程師?
7/18 給MSI
Dear MSI Engineer,
Thanks for your swift reply. Comparing to your Dragon Center, mine gaming mode, user scenario and monitor options is missing. Those options have gone missing after updating to 2.0.54. I don't have other parts that I can swap and test, but I will try to uninstall the whole system.
7/20 給MSI
Dear MSI Engineer,
After reinstall system and drive, all the missing options are back. However, it went back to my original problem. System crash when Gaming Mode is turned on. Please advice. Thanks.
7/20 MSI 回覆
Dear, Thanks for informing us as to the final status of the issue.
I have not used the gaming mode, I will consult with other engineers. thanks!
OS: 搞那麼久你們根本沒用遊戲模式測試嘛，裝肖維
7/22 MSI 回覆
Dear sir,
I try to add game in the gaming mode, The experience is good, without the crash you said, Refer to the attached picture， do you have any problems playing all the games?
7/23 MSI 回覆
What game did you play, are you OK now?
OS: 你們又沒再提供問題解決方案問題會自行消失?又再裝肖維
7/23給MSI
Dear MSI Engineer,
Umm.. I am not okay. The problem won't go away by itself. I didn't try anything else since your last reply. The game have tried are SC and Diablo. I have videoed the situation, but the file is too big to send it here. I did email the video to of of the MSI phone customer service(戴XX) on July 18th. He said he will discuss with other Engineer and get back to me, but I haven't heard from him since.
7/24 MSI 回覆
1. suggest try to play other game, maybe it's the problem of the game application.
2. If you have access to another computer, try swapping the graphics card and test the card to see if you can reproduce the same issue.
3. if still can't solve the issue, suggest send it to repair service.
OS: 所以我為了你家的顯卡非大作的遊戲都不能玩?? 都跟你講沒東西換來測試真的聽不懂。最後你建議送修…. 真的無言…搞那麼久…
後來有網友建議我，因為你是在電腦零件指標商家-XX屋，你可以請他們幫你看看，他們測試有問題馬上就問我要不要送修或換別張(可貼換多退少補)。XX屋服務真的非常不錯也有效率，工程師也有解釋可能是A卡驅動的問題跟MSI沒關西，但是我還是毫不猶豫直接改貼換華碩N卡。 希望大家買微星都不要接觸到這麼優秀的客服團隊，謝謝大家聽我靠北
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