[以解決]請問一下,Seagate RMA 回復信的問題!

請問一下板上的各位先進!!
小弟過年前RMA了一顆250G的硬碟至Seagate!
而後Seagate回復了一封信,內容如下!
紅色的部分那邊顯示為1,是不是Seagate不保固退修呢??
那後續我該怎麼處理呢?

Line/
Seq Seagate PN/
Customer PN PN Description/
Cust Line Ref # Issue Date/
Receipt Date Req Qty/
Rcv Qty # Exp Not Rcv Qty/
OOW Charges

--------------------------------------------------------------------------------



1 9EU142-305 ST3250410AS 23-JAN-2011 1 1
1 1 No receipts 0 0.00 0



Serial No Expected Not Received: 6RY8PYSN


3 9EU142-305 ST3250410AS 23-JAN-2011 0 0
3 RETURN UNREPAIRED 31-JAN-2011 1 0.00 0
Serial No Received: 6RY8PYSN






--------------------------------------------------------------------------------


Total Requested Quantity : 1
Total Clean Received Quantity : 0
Total Expected Not Received Qty : 1
Total Discrepant Quantity : 0
Total Return Unrepaired Quantity : 1
Total OOW Charges : 0.00


--------------------------------------------------------------------------------


Dear Sir or Madam,

Your RMA (Return Material Authorization) Number is 1003789698.
Your Order Reference Number is 1003789698.

This document details the RMA as received. If there are any differences from the Order Acknowledgement, please amend your records accordingly.

If your Return Acknowledgement above shows the Total Return Unrepaired Quantity (RUR) greater than 0, then we have determined that your RMA includes products that are not covered by Seagate's warranty and Seagate has no obligation to replace these products. Your warranty claim for these products has therefore been rejected as invalid.

For a full list of all conditions not covered by warranty, please reference warranty statement supplied with the product and also reference our Seagate Return Policy on our website at www.Seagate.com. Please also reference the Seagate Warranty Void Checklist on our website under Warranty Support and Returns Assistance as a visual aid for items that Seagate will not accept as a justified warranty claim.

The aforementioned product(s) will be Returned to you Un-Repaired. Please be advised that you must pay all applicable duties and customs charges for shipments to and from Seagate. You may also be required to pay freight costs associated with returning the product(s) to you.

If no arrangements have been made 30 days after this notice, you will automatically release ownership of the drives to Seagate (not applicable to AMER(US,Canada and Brazil))


** ** ** ** ALWAYS REFERENCE RMA NUMBER ** ** ** ** when inquiring about or sending in your order.


AMER (US,Canada and Brazil),ASIA PACIFIC

Please go to http://www.seagate.com/www/en-us/about/contact_us/ if you have questions about your order.


EMEA : EUROPE, MIDDLE EAST, AFRICA

Email : euro.customer.support@seagate.com

Should you have any questions please contact us with a subject line "Return Unrepaired Inquiry". You can arrange pickup of the drive/s at the following address, please have the courier reference your RMA number and number of units to be picked up.


SEAGATE TECHNOLOGY, INT 'L
Koolhovenlaan 1
Schiphol-Rijk 1119 NB
Netherlands


Best regards,
Seagate Technology