
RAV4瑕疵統計, 請大家投票,讓記者揭發事實。
http://rav4.tw/forum.php?mod=viewthread&tid=20440&fromuid=18025
(出處: Taiwan RAV4 Club)
小的也待過製造業,公司也有服務中心,
看到和泰客服之處理-->一律推給營業所,
簡直不敢相信,
問題不就是回到原點嗎?
浪費大家時間。
設立客服是用來敷衍客戶的嗎?
無法忍受此種態度。
是可忍,孰不可忍.
與車價無關、與品牌無關, 是為維護基本的消費者權益, 不要被寡占的車廠剝削暴利後,又不管顧客權益。
高速回油時異音(RAV4 4.5代 引擎口哨聲)
https://m.youtube.com/watch?v=HdB6EZ0Elio&feature=youtu.be
高速回油時異音

前保桿與大燈間隙太大(前保桿開開)







後座椅縫隙太大





後視鏡感應式輔助照明燈微亮



LED尾燈內部碎裂



前檔雨刷護片不密合

前檔玻璃脆弱

各位車友,若有下列問題,請利用下列email文檔,
填入車輛資訊(藍色文字部分),
選擇您適用的車子問題(藍色文字部分)並附上照片,
最後屬名,
寄給TMC,讓TMC重視瑕疵問題。
不能用Hotmail 或 Yahoo的帳號寄,會被擋掉。
To: ap-overseas@mail.toyota.co.jp
主旨: Defect Information Report -RAV4
本文:
I would Like to report the defects identified in my RAV4 imported from Japan. I reported the defects to Customer Service of HOTAI in Taiwan. However, the only answer that HOTAI gave to us is to take the car to the dealers for inspection. Then, the service technicians in dealers just say the following defects are normal and there is no solution. That is why I take this issue to you (TOYOTA MOTOR CORPORATION) directly as HOTAI's action and response are useless.
Problems Identified (選擇適用的及附上照片):
1. 高速回油時異. Whine sound when stopping accelerating from a high speed (the range of 95km/h to 110/km).
Please see the film in the youtube to listen the sound: https://m.youtube.com/watch?v=HdB6EZ0Elio&feature=youtu.be
2. 前保桿與大燈間隙太大. Big gap between front the bumper and headlights compared to that between the front bumper and the body. That is the gap becomes bigger near the headlights.
Please see the attached pictures for reference.
3. 後座椅縫隙太大.Big gap between the two seats of 60/40 split fold second row seat. Please see the attached pictures for reference.
Please kindly forward this email to departments concerned within TMC to review the defects.
Your assistance in this matter would be highly appreciated.
Sincerely,
屬名