本人問題：
敝人於4/17日(六)下午三點進廠進行故障及異音檢修，車子在靜止狀況下開啟冷氣時會發出尖銳的"唧唧"聲響(金屬磨擦聲)，已多次進廠處理但一直無法根除這個問題，此次進廠技師表示需更換帶動冷氣的皮帶，即可解決此問題，但皮帶為自費更換且只能保固三個月內不會再發生"唧唧"聲響，我想請教的是此問題從本人購車至今未滿二年多次處理都無法解決，要我們消費者自費更換此皮帶，但卻只能保證三個月內無聲響，那三個月後如果再發出聲響，是否又要我們消費者再花一次費用更換呢? ，此皮帶的材質是有問題的呢?否則當初購車約一年時就已發生此問題，多次處理未果，這樣的更換費用要消費者來吸收合理嗎?
七和汐止服務廠回覆：
更換皮帶的材料費用900元+工資300元必需由消費者自付，更換後的保固只能提供半年1萬公里。
我想透過您反應，貴公司如此的處理是不能讓人接受的，且我是在新車購入一年時就開始反應此問題並請維修廠幫忙處理，在這一年內並沒法解決，如今查出原因需更換冷氣皮帶，要我們消費者付錢更換，這點我也同意接受，但是保固只有半年1萬公里(想必 貴公司對自已生產提供的零件很沒信心)，那半年後異音再發生…不就代表我得每半年~1年就得花1200元更換皮帶呢??這點貴公司的做法，我想很難說服我及其它消費者!!!
請 貴公司直接與我連絡(您可去查今早的申訴案件，車牌為8393-XX , 連絡電話0937147xxx)，謝謝
剛剛在網上看到美國Nissan對於CVT變速箱的延長保固，請問台灣的Nissan也會提供相同延長的保固嗎？
以下是原文出處：
Nissan has extended the Nissan New Vehicle Limited Warranty for the Continuously Variable Transmission (CVT) to 10 years/120,000 miles (whichever occurs first) for CVT transmission repairs, replacement, and related towing on all 2003-2010 model year Nissan vehicles equipped with the CVT. The remainder of the powertrain warranty coverage for components other than the CVT transmission remains unchanged. All other warranty terms, limitations and conditions otherwise apply.
Please note that this is not a safety recall, and there are no safety issues relating to your Continuously Variable Transmission.
For more information on the CVT warranty extension please read the information under "CVT Program Details."
以下是網址：
http://www.nissanassist.com/
CVT Program DetailsDear Nissan Owner:
On behalf of everyone at Nissan, we would like to thank you for choosing to drive a Nissan. One of the many technologically-advanced features of your vehicle is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle's output to your driving style.
While Nissan is proud to offer this technology on many of our models, a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires. We take these comments about the cost of vehicle ownership seriously. We strive to provide an exceptional ownership experience and are implementing a thorough Customer Satisfaction Program to address this topic.
First, to provide you with additional assurance regarding your overall cost of ownership we have doubled the warranty period for the Continuously Variable Transmission in your Nissan. The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost to you, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first.
This extension is effective immediately and requires no action on your part. The remainder of your powertrain warranty coverage for components other than the transmission remains unchanged, at 5 years/60,000 miles, and your basic warranty coverage also remains unchanged. All other warranty terms, limitations and conditions otherwise apply. This extended transmission warranty is also fully transferable to future owners of your vehicle.
Second, Nissan will reimburse customers who have previously paid to repair or replace their CVT, if the repairs would have been covered within the new extended warranty period. Even if you no longer own your Nissan we will reimburse you for past CVT repairs that would have been covered under this extension of the warranty.
Further, in the unlikely event that your vehicle's transmission should need repair beyond the extended warranty period we are working to decrease the cost of repair and have already reduced the Manufacturer's Suggested Retail Price of a replacement CVT. In addition, we continuously strive to enhance our products, and have made ongoing improvements to our CVTs over the years.
Nissan is taking these actions to demonstrate our confidence in the CVT technology and to show our commitment to stand behind our products.
WHAT YOU SHOULD DO
If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask that you download the Reimbursement Claim Form and follow the instructions on the site. If you have additional questions, please contact the Nissan CVT Customer Assistance Center at 888-388-0318. Please be aware that the deadline for submitting the Reimbursement Claim Form is July 31, 2010.
The extended warranty coverage for CVT repair or replacement is effective immediately.
If you seek coverage for a repair under this extended warranty you will need to bring your vehicle to an authorized Nissan dealer. The factory-trained technical staff at the Nissan dealer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, contact the Nissan CVT Customer Assistance Center at 888-388-0318 for assistance.
At Nissan we and our dealers work daily to deliver an outstanding ownership experience that will earn your confidence and trust. We are committed to doing the right thing for our customers and look forward to a long relationship that you find satisfying and rewarding. Thank you for choosing Nissan.
Sincerely,
Kevin Martin
Vice President Total Customer Satisfaction
看看這個，美國的NISSAN車主，真有保障啊
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