qopqxp wrote:
話說這也是我的慘...(恕刪)
原來買ford,被圍剿,不只我一人
"福特...加油吧!你的頭!其實很脆弱!醒一醒!"
這句話福特,聽的進去嗎?
fang11 wrote:
很想幫版主把這篇寄給福特高層
不過 福特的信箱 很難開啟
我看 直接寄給歐洲福特好了...
Yes,
I think FLH has some serious internal communication problem
which needs external pressure to improve it.
So, please translate your problems into English and send to Ford, USA, and Ford, EU, directly.
They will push FLH to contact with you and track the customer satisfaction reports.
Actually, after some interactions with FLH recently,
I strongly felt they have some serious problems like the ostrich belief.
The products are very good,
but FLH is not good enough to provide us the corresponding service,
especially something like crisis management.
有什麼問題，就直接這樣寫一寫，寄過去吧
應該會有用的...
虎班喵喵 wrote:
嗯!!!福特的人不要...(恕刪)
嗯..蠻贊同虎大所發表的意見!
從這個案例上來看,福特六和與區域經銷商的每個action都讓人覺得是在被動消極的狀況下執行的.沒有一個真正的Owner來負責這個case,並主動積極的當客戶(苦主版大)與福特間的contact window.
苦主版大只能憑自己僅有的資訊與人力與福特打交道,週旋於業代/經銷商技師/客服/福特六和技師之間,得不到滿意的回應與解決方案.
同時在另一個地方看到福特六和正推出另一款掀背小車,新車的銷售利益與不滿福特保修體系而流失的客源應該有絕對的反比關係吧!? 很懷疑福特高層是否真的想讓Ford這個品牌在台灣永續經營!?
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