Z830 用不到兩周就出狀況

我的Z830只用了兩周就出狀況，我當時畫面出現如下狀況(不好意思拍的照片我無法貼上)，請問有人知道是甚麼問題嗎??當時按自動修復後，桌面就只剩下一個垃圾桶，甚麼都看不到，兩周後我出差回來，拿去維修，很奇怪又好了，我當時沒有秀照片給他們看只用敘述的，他們說是軟體問題，我回家找到照片寄給他們看，他們又請我要送回檢測，真的很麻煩，因為我不住台北。
畫面一:
Scan PC for error
My Computer Related Problems
4 problems detected

HDD Related Problem
4 problems detected

RAM Memory Related Problem
3 problems detected

畫面二:

Hard drive rotational speed decreased by 20% -- failed to fix

Damage hard drive clusters detected. Private data is at risk -- failed to fix

Hard drive rotational speed exceeds system limits -- failed to fix

Hard drive space less than technical limits --failed to fix

RAM Memory speed decreased significantly an may cause..... -- failed to fix