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Aorus的品質跟服務-(以解決)

“AORUS”一流的價位,次級的品質,三級的服務
第一:買的是AORUS,維修時卻是技嘉
第二:維修中心睜眼說瞎話
第三:3月3日報修,3月6日收件,3月11日收到物件,原封不動地沒有修
期間打電話去維修中心,這電話打到快要飆髒話,理智線會斷掉

-----------------------------------------------------------
目前的情緒稍微平復了,我來從頭到尾說個小故事
事情是這樣的,AORUS X7 PRO V5於2016年4月購買,
當初購買時參考了"喜傑獅","MSI"最終還是考慮了AORUS,因為保固的關係,
大家可以看到它們的維修全部標榜"AORUS",沒有技嘉喔!!不是技嘉喔~~完完全全
沒有提到"技嘉"或者GIGABYTE",
全部都是AORUS,也因為"維修寫的很漂亮",
兩年全球保固,全台多間"直營維修站",也因為這樣買了,
連網購業者在我下訂單後的不到12H,打電話跟我確認訂購事宜,因為這台筆電很貴,
是高單價物品,請慎重考慮(是怕我退貨)
好了,這就是簡單概述選購AORUS的其中一小部份理由

第一天收到物品,拆開試用,整體感覺就是還好,沒有物超所值,但就工作方面來說,足以應付了,
但是記憶體不夠我使用,所以先行詢問過'AORUS"客服,客服要求我
必須要給AORUS安裝,不行顧客自行DIY,否則會失去保固,不行自行安裝,
這個答案讓我瞬間傻眼,從2006年買第一台筆電到今天,全世界兩大品牌
"ASUS""ACER"都不會這樣,'ASUS"就算我自行把光碟機改裝成硬碟都不會破保固
,今天只是換個記憶體就破保固?好,畢竟是"高單價物品"可能服務比較好一點,
所以詢問相關細節後,我到了新竹的"原價屋"購買
客服所說的記憶體品牌,原價屋的店員,看到我的筆電,他也好心的提醒我,
你這個筆電,不行自行更換,我也回答,我已經問過客服了,他叫我去"AORUS"的光復服務中心(新竹)
,店員就不削的笑了一下跟我告知,那是技嘉,不是AORUS,他們不會跟你安裝,
只會幫你送修,我傻眼了,技嘉..........我非常痛很技嘉的服務品質,當然,
還是到了客服所說的"直營維修站",當下說明來由後,就回了我:好!!我幫你寄回維修中心更換...
就這樣,我才知道原來AORUS就是技嘉,腦海浮現了不該說出來的三字經
,但我還是很理性地告訴"光復服務中心"的櫃台小姐,我只是換個記憶體,不用10分鐘,
你現在要我送回,至少要3天,我沒辦法接受,不然我要退貨,索性,櫃台小姐
只好充當工程師幫我更換記憶體,也寫了維修單給我,這樣就更換記憶體,也從記憶體了解到了,
原來,AORUS就是技嘉,因為先前維修技嘉主板不愉快的經驗,到了換記憶體時的小插曲,
讓我知道技嘉的服務也只會在電話中不客氣,現場還是客氣的

---------目前先編輯到這,因為邊回想還是會有些小激動------後續再編輯---------

2017年1月,發現在螢幕的左側邊框翹起,起初以為自己眼睛壞了(多年畫圖下來,眼睛確實壞了),
仔細看過發現確實是螢幕邊框翹起,這個問題也是我碰電腦十幾年,第一次遇到的狀況,想說反正4
月才滿一年,2月又是過年,先暫時不休,因為電腦還可以用,我還要繼續畫圖

發現螢幕邊框翹起的沒幾天,想說電腦給他關機休息,畢竟好幾個月沒關機了,順便外出買晚餐吃,
回來後,開啟電腦,竟然無法開機,螢幕全黑,連"AORUS"的LOGO都沒出現,電池又是內建,只好強迫關機
(強壓電源鍵數秒,一直輪迴出現黑畫面),直到試了數十次才成功開機,不信邪,又在關機,手動按開機鍵,
屢試不爽,這時已經燃起了我進入"新手維修模式"啟動,

所以我在3月3日第一次嘗試了上網搜尋"AORUS 維修",找了數十分鐘的網頁,終於讓我找到了維修電話,
第一次撥打維修專線就花了我15分鐘的聯絡,因為沒有市內電話,都是手機連絡,所以都有通話紀錄,也因為
3月3日是星期五,"接線生"告知我,因為六日休假,所以星期一(3月6日)收件


我的維修訴求:1.螢幕邊框翹起 2.系統關機後,手動開機無法啟動,必須強制關機再啟動才會進入作業系統(同美國網友
相同問題) 3.麻煩清潔風扇(因為自己DIY拆背蓋會破保),
當我要求第三點時"接線生"竟然神回覆地說:我要問一下工程師.....,,腦海又浮現了三字經的怒罵,不准顧客開背蓋,清潔風扇還要問?
難道你吃火鍋用手夾?(離題了)

後續,也如期收件,接下來就是沒有消息的等待,但是沒有電腦我要怎麼畫圖?這時間不能一拖再拖,所以9號晚上
又啟動了""新手維修模式",撥打了"AORUS"的維修專線,說明來意後,
查詢了相關資料,小姐很明確的告知我,已經維修好了,(我的電腦有密碼,第2項的維修,竟然可以沒有密碼就可以
測試,TMD太神啦!!),隨後小姐告知我,維修進度可以上"技嘉"查詢,一聽到"技嘉"這關鍵字,我又惱火了,
,小姐,我買AORUS,維修給技嘉,為什麼我買的時候,你們都沒告知,任何廣告上面打的都是"AORUS"
,其實理智線真的斷了,不想繼續說下去

接著3月10日,我自己親自找了收件的單,照著收執聯上的電話撥過去,小姐查詢了我的資料,
信誓旦旦地跟我說:工程師目前在檢修喔!!(前面說修好,後面說檢修),接著把我心中的疑慮問小姐
:沒有密碼,你怎麼檢修..........(一連串的敷衍),後來小姐說:先生,還在排單喔!!........
..........其實中間的對話還有很多,但是真的氣到了,後來我就直接說,小姐,這禮拜修不好,把電腦給我寄回來,
明知公司電腦維修排單很多,不能先幫我維修,讓我的電腦就擺放在貴公司存放,我這浪費的時間,畫圖的時間全被
拖了,一直強調維修需要"7到14天,既然需要7到14天,存放在公司7天是要幹嘛??

果然客服很聽話地把我的電腦在3月11日寄回,當我看到原廠包裝之後,完全....完全沒有開封過,
就是整個筆電放在貴公司整整數天,連開箱都沒有,所有的動作都沒有做,我的三個訴求,完全沒有動作


螢幕邊框翹起,不是人為因素,電腦也都很少關機,就放在桌上吸灰塵,然後收件以後,就放在該公司沒有初檢,連一個
檢查的動作都沒有,甚至連收到件,也沒有任何的支會或者通知,完全被動,一下說修好了,一下說在檢測,接著又說
還在排單,整個鬼打牆的被動,只差我沒有在現場監督了

一個連背蓋都不肯顧客拆換,就威脅破保固,至少雙A筆電,我自行換記憶體,從沒被說破保,
我連自己買的筆電,都不能看自己的電腦規格,如果我的電腦被拆換零件,我自己都不知道,
多數朋友的電腦在送修後,有被偷換零件的事情,也親身體驗過

AORUS給了我這個新手維修的體驗,以後再碰技嘉及AORUS的產品,我肯定先砸了自己腦袋










Aorus的品質跟服務-(以解決)
Aorus的品質跟服務-(以解決)
Aorus的品質跟服務-(以解決)
Aorus的品質跟服務-(以解決)
Aorus的品質跟服務-(以解決)
Aorus的品質跟服務-(以解決)
2017-03-11 12:46 發佈

竹北阿皓 wrote:
“AORUS”一流...(恕刪)


買這種量很少的機器
就要有一些心理準備
萬一出問題可能你送的服務中心人員
連摸都還沒有摸過
處理起來自然就會比較多問題
溝通跟協調是很重要的關鍵
不要認為東西買的貴服務就一定比較好
你看看那種逼台幾千萬的跑車
萬一壞了有時候零件就要等半年了
買這種筆電就要有正確的觀念
他們通常就是切入市場沒有或是很少
但是還是有人想要的市場
這種筆電買的時候至少滿足了你的需求了
送修的時候就多給點時間吧

竹北阿皓 wrote:
“AORUS”一流的...(恕刪)


如果可以多給時間,我肯定修,但是對於維修中心或者
報修中心,睜眼說瞎話的事實,我非常的氣憤
1跟我說已經修好
2跟我說在檢測
3被說打破沙鍋問到底以後才說了實話,目前在排單中,
如果一開始就認知的事實,我一定接受,用模稜兩可的說法,我的認為是欺騙

竹北阿皓 wrote:
如果可以多給時間,...(恕刪)


這樣的話就真的比較不好了
技嘉如果用這樣的態度去做筆電
我想市場會給他們教訓的
原來樓主不知道 AROUS 是技嘉成立的一個電競品牌; 更合理的說 : AOURS 應該算是技嘉品牌下的一個系列; 就如同 ROG (Republic Of Gamers) 是屬於華碩的一個系列是相同的意思.



關於 AORUS :

Enter the Falcon

AORUS, a premium gaming brand powered by GIGABYTE, delivers a full spectrum of gaming products ranging from gaming laptops, motherboards, graphics cards, mechanical gaming keyboards, to many other gaming hardware and gears, offering the most extreme gaming experiences for enthusiasts worldwide!

Team Up. Fight On.

AORUS shares the same passion with gamers who devote their heart and soul to gaming. With AORUS, the pinnacle of our hardware excellence, we are committed to bring a wide array of gaming innovation that delivers ultimate performance and exemplifies the PC’s capability for bringing gamers unprecedented delights.

AORUS will continue to take parts in global gaming events, connecting with the community and actively listening to gamers’ desires in order to create marvelous products that meet gamers’ genuine needs.

We are looking to team up with gamers in their quest for gaming, to challenge the limits without fear, and to fight on as we rise to the ultimate glory!

甚至你在技嘉的官方網站, 就可以清楚找的到 AORUS 系列的商品 :



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不過, 無論如何, 客服還是得把這類客訴好好的處理.

本名 : 許德龍, 擅長於電腦系統規劃及疑難排解. 鎰康實業有限公司合作夥伴
連自己裝記憶體都會失去保固
這家也太神了吧
維修過程前後不一的說法
也讓人對這公司沒有信心


竹北阿皓 wrote:
大家可以看到它們的維修全部標榜"AORUS",沒有技嘉喔!!不是技嘉喔~~完完全全
沒有提到"技嘉"或者GIGABYTE",全部都是AORUS,也因為"維修寫的很漂亮",
兩年全球保固,全台多間"直營維修站",也因為這樣買了,...(恕刪)

大大對技嘉的深惡痛絕一定有其原因
可是
大大您的附圖
官網首頁上都已經擺明了是技嘉旗下的了啊
這方面好像不能怪他欺瞞吧
竹北阿皓 wrote:
...(恕刪)
技嘉的筆電服務會這樣包含 Aorus
我想是反映出他們公司內部的矛盾
技嘉是一間大公司,板卡的銷售遍及全球
他們在全球各地也都有服務點在為他們的客戶做服務
在他們做筆電的時候,這樣的資源是最大的助力
但是筆電的服務維修並不是原本這些人擅長的
且是要曾加他們原本的工做量
在加上不同的事業體,目前筆電跟本就還沒有獲利
等於是借用總部的資源,原本的單位當然會要求我們出的錢
要先把我們的產品服務給做好,筆電的部份沒錢沒資源
人員就算想要找東西來練習都可能會有困難
那是"維修才找的網頁"購買時沒有註明
各大通路的廣告,絕對沒有註明"技嘉"


leecheelin wrote:
大大您的附圖
官網首頁上都已經擺明了是技嘉旗下的了啊
這方面好像不能怪他欺瞞吧...(恕刪)


我的附圖是"需要維修的時候才找的"
購買時的銷售通路網站標榜的維修,全部沒有"技嘉"字眼
竹北阿皓 網友,您好


對於我們的產品/服務,讓您感覺有不滿意的地方,我們在此致上十二萬分的歉意!! 也敬請您多多包涵!! 我們相當重視您反應的問題,是否可以請您協助以私人訊息的方式提供您的筆電序號以利AORUS客服為您進一步了解詳細維修的狀況?


AORUS筆電客服
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