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TO
親愛的載爾，您好…..
我曾於貴公司台灣官網上於台灣時間6月26日依其標售價錢進行購買2209W LCD 營幕3台，更於2009年7月5日上午八點購買其E4300型號之筆記型電腦3台，皆因貴公司以系統錯誤為理由而不肯履行出貨之義務，甚至在先前2209W LCD營幕的訂購單的處理方法，只有以MAIL方式告知訂單不成立，而無進一步進行電話之通知，我想 貴公司身為一個知名性的國際大廠，更以著名B2C系統揚名世界，更在服務及保固項目皆屬業界中位於領先地位的前提下，豈有客戶進行下單亦進行了信用卡登錄及匯款的手續後，而賣方卻不願意認同定單的道理存在，而且就我所知，只有台灣地區之訂單上有加上「此訂單表示載爾收到你的訂單，而不代表接受你的訂單」之標示，這是否代表者貴公司對於台灣地區市場有著不公平的立場或者是岐視，更何況接連的二次皆以B2C系統發生錯誤為理由而不履行出貨之責任，爾後要如何讓消費者願意相信貴公司的B2C系統的安全性、穩定性及合法性?
故盼貴公司能效彷其HP等知名企業或其先前中國地區亦是B2C系統錯誤的處理方式，對貴公司B2C系統以一個負責、保証的態度，進行訂單出貨之義務 謝謝。
另外~~~
依貴公司於台灣官方網頁上所公佈的E4300型號筆記型電腦，其價錢為60900但是為何一樣規格、一樣的型號在YAHOO 拍賣通路上的價錢為45700元整，(http://goods.ruten.com.tw/item/show?11090610793872)，而在各國貴公司的官網的E4300的價錢為
E4300 DELL USA $1344-$1515 (about NT44352-49995)
DELL JP 119800-129800 (about NT41393-44843)
DELL HK 9700-more (about NT41516-more)
DELL CHINA RMB9499-more (about NT43695-more)
DELL TW NT60900-more (about $1845-more)
皆低於台灣E4300價錢的費用，為何台灣地區費用會相較的比USA還貴上近600USA，而根據了解此型號電腦為亞洲馬來西亞及台灣和中國進行代工，以運費角度應較為便宜才是。還請貴公司給予答覆。
來源http://blog.yam.com/bokai/article/22195875
Dear Sir/Madam,
I am a Taiwanese customer of DELL. In Jun/25, my friends and I ordered LCDs and computers on the website of DELL excitedly. However, the Dell Company of Taiwan did not send me or other people any LCDs or computers until the present. In July/2, DELL announced that all the discount were mistakes during June/25 PM 9:17 to June/26 AM 6:56. DELL Company of Taiwan will cancel all orders and send every customer a coupon of NT$1000 (US$30.393) of limited goods by a set time for apology.
我是個台灣戴爾消費者，我們6月25日興奮地在網站上訂了螢幕和電腦，但戴爾卻不寄東西給我及任何一個人，終於7月2日，戴爾宣稱在6/25 PM9:17-6/26 AM6:56這時間中的折扣是個錯誤，戴爾將取消訂單並以限時、限定商品1000元折價券表示歉意。
But, DELL does not learn any lessons from history. In July/5, my friends and I ordered laptops on the website of DELL happily. However, the Dell Company of Taiwan does not want to send me or other people any laptops again. DELL will cancel all orders and send every customer a coupon for apology. In fact, when people use coupons for shopping on website of DELL, we cannot get lower prices of LCDs or laptops than in shops.
但是戴爾沒有從歷史中得到教訓，在7月5日我們又高高興興地在網站上訂了避記型電腦，然而戴爾也不要寄給消費者任何一台筆電，同樣取消訂單然後給大家折價券。事實上，當我們使用折價券在戴爾線上網站購物時，我們無法得到比外面一般商店購物時更便宜的價錢。
When I heard the information from DELL, many friends and I felt unbelievable for DELL's thoughtless attitude and this irresponsible remedial measure twice a week. After all, DELL should shoulder the blame, and perform biggest sincerity. From then on, many people and I decide to resort to the law firmly and tell everyone “DELL is too bad.”
當我聽到這些消息，許多朋友跟我都不敢置信，因為戴爾一週內兩次，竟以不經大腦的態度和不負責的補救措施來混水摸魚。畢竟，戴爾必須承擔過失和表現最大的誠意，從那時候，許多人包括我都很堅決地決定訴諸法律求個公平正義和告訴大家「戴爾很爛」。
DELL is a big global company that sells IT products. Clearly, it is a pity that DELL did not have any ability of solve problems for customers. All mistakes came from special, but reasonable discounts of DELL website. Therefore, DELL decided to deny all order and give a coupon cannot represent any responsibility. Is DELL a great company? If so, I suggest that DELL must tell all global customers how wrong happened, make reasonable agreements, and communicate with customers.
戴爾是個販賣科技產品的全球大企業，但遺憾的是戴爾沒有能力為消費者解決問題，這一切的錯源自特別卻合理的網站折扣促銷，因此，戴爾決定取消所有訂單和給折價券不是負責任做法，而戴爾是否是間優秀企業呢？如果是的話，我建議戴爾要告訴全球消費者為何出錯會發生，並與消費者進行溝通和達成合理協議。
In future, all my friends and I hope that DELL will face problems bravely, not make the same incorrect solution again. All DELL doings are for global mass media, Taiwan legal organs and all users. Most important of all, DELL must be responsible for oneself. All people in the world believe a good product only can be provided in good companies.
在未來，我與朋友們希望戴爾能勇敢面對問題，不要再做出錯誤的解決方式，這一切是為了全球傳媒、台灣司法機構和所有使用者，更重要的是，戴爾必須為自己負責，全球人民都相信，好產品只會誕生在好公司。
Taiwan friends and government officials insist that "one order, customers must receive one product with the original price at least." It is out intentions not to ask all products that sold by DELL in original prices. Please, DELL looks into this matter seriously and gives customers a reasonable and sincere response as soon as possible.
所有台灣朋友和政府官方堅持「一份訂單，至少一個照當時訂單金額出售的商品」，我們不要求所有商品依當時訂價出售是善意的表現，請戴爾嚴肅看待此事，並盡快給消費者一個合理且具誠意的答覆。
Best regard,
對任何的事不要帶入自己的情感，對自己的事當作別人的事來看待，這樣就可以很理性的把問題解決
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