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關於EeePC撕掉底部黃色貼紙保固無效的問題

今天在 http://forum.eeeuser.com/ 看到相關文章,
提到華碩英文官網(http://usa.asus.com/news_show.aspx?id=9223),
有底下的一篇公告,似乎是說撕掉貼紙仍然可以有保固(仍有一些但書),
目前我不確定此消息,還有台灣方面是否如此,
如果真的是這樣就可以放心升級記憶體了。



ASUS Computer International (“ASUS”) recently received feedback from one of its valued customers with questions concerning the purpose of a seal stating, “Warranty Void If Removed” over the access door to the single SODIMM slot on some models of the ASUS Eee PC. ASUS wishes to assure its customers that merely breaking or removing this kind of seal will not void the ASUS Limited Warranty. Although ASUS recommends that customers use ASUS-approved service facilities and components, ASUS is committed to honoring the terms of its Limited Warranty and making sure that its customers are free to make appropriate hardware and software modifications and upgrades, regardless of whether the service is performed by an approved facility, a non-approved service provider, or by the customers themselves. ASUS will replace the warranty label with a label to warn users that ASUS will not be responsible for the damage caused by improper hardware change.


ASUS is taking steps to make sure that the seals in question are no longer used in its products that are intended to be sold in any country where these stickers are not permitted.


ASUS has also modified its written Limited Warranty policies effective immediately to eliminate any provision stating that the ASUS Limited Warranty will be voided simply because the product is serviced by a non-ASUS-approved service facility, or if non-ASUS-approved components or software are installed or used. Current Eee PC customers are advised that ASUS will honor all other terms of its Limited Warranty and that it will not refuse warranty service simply because a customer has either broken a warranty seal, installed non-ASUS components or software, or because the customer’s unit has been opened or serviced by a non-ASUS-approved service facility or by the user.


ASUS customers are reminded that ASUS computer systems, like all other computer systems, contain delicate and complex components that may be easily damaged if not handled correctly. Also, ASUS systems are tested and certified for compatibility and performance to product specifications based on their original configurations using ASUS-approved hardware, components, and approved, factory-installed software.


As with all computer systems, some added hardware, components and software may not be compatible with the product. Also, as with all computers, attempts by persons who lack sufficient knowledge or who are not properly trained to upgrade, repair, or maintain the product’s internal components or hardware configuration, or the installation and use of non-approved or untested hardware components or accessories, may result in damage to the product or severe degradation of the product’s performance and functionality that may not be covered under the ASUS Limited Warranty. Also, as with all computer software, attempts to change, alter, or modify the factory-installed software may result in damage to the product or a severe degradation in the product’s performance or functionality that may not be covered under the ASUS Limited Warranty.


ASUS customers may contact ASUS Customer Service at: 888-768-3688 option 3 regarding ASUS Limited Warranty.
2007-12-10 10:17 發佈
我一直對這件事情覺得很有意思,也很懷疑華碩是不是頭殼壞掉

不過總算裡面還是有清醒的人,做出正確的決定



Asus的这个做法(禁止用户升级组件)被指违反美国某保修方面的法律中有关非自愿搭售的条文,故Asus这条声明该是为此而出。不过据说暂时仅对美国地区有效。
今天在大陸網站有看到此新聞

重點是說...如果保固合約有違反該國家法律
則以該國家法律為主..

重點就是....台灣還是拆了就沒保.....

台灣是次等公民又一例
電腦工程師,有問題可以找我討論 Raxel
台灣人與狗不得自行升級記憶體....XD

這事華碩若沒給台灣人一個滿意的答案
我絕對不會再買牠家的任何產品......凸
用 NB 快10年了

也是第一次碰到 想要升級記憶體會喪失保固的情形

(為了保固尚不敢升級)
華碩很不厚道
華碩怎麼不給台灣人機會阿
都自己人麻
csie wrote:
華碩很不厚道華碩怎麼...(恕刪)


你們誤會了吧

華碩的政策都是全球性的

這件事情不可能台灣例外

文中我也沒發現有地區被排除的
ASUS is taking steps to make sure that the seals in question are no longer used in its products that are intended to be sold in any country where these stickers are not permitted.


任何一個不允許使用這些貼紙的國家。雖然這句是指日後出貨的EeePC,不過如果ASUS真的有心的話,不會只有放一個英文版本的Annonuce。
樓上的大哥們先不要那麼激動!!
小弟也入手一部EEE PC,RAM也換成1G,貼紙也撕了。

可是小弟從沒接收到ASUS提供什麼訊息說過動了那張貼紙就失去"整機保固"呀!!
在保證書上沒寫,在手冊上沒寫,除了在網路上的討論區討論得沸沸揚揚的之外。

小弟關心這個議題也很久了,網路上有人去問皇家的維修人員,答案也是正反都有
只能可以確定的是
1.皇家不提供代客升級RAM的服務(這點有點討厭,因為小弟喜歡皇家的服務中的一點就是,當顧客去皇家說可否升級RAM,皇家會很貼心的請顧客去隔壁賣場買RAM來幫顧客更換而不用收費)
2.ASUS不希望USER自行更動EEEPC的零件,因為EEEPC 不是NB (對ASUS的認知來說)

之前有一位網友曾經在網拍上買到一台SSD故障的機器,小黃貼紙已移除,送去皇家維修不也被收件了嗎(可惜的是這篇討論的樓主後來就沒在回報後續的情形)

也許大家會很生氣ASUS不把話說明白,因為ASUS就是不希望大家去升級EEEPC
但不能因為這樣就直接推論成換了RAM就失去"整機保固"

但真的沒說明白嗎?請大家再看看保證書吧!!
保證書上寫得很清楚

......若因下列因素引起之損害.

( c )擅自拆裝、任意變更規格或是加裝非本公司原廠之零、配件所引起之故障與損壞,或是其他硬體設備引起之衝突。
( f )本公司保固識別標籤撕毀或破損致無法辨識

小弟與ASUS之間唯一的保固依據這是這些規定,而這些規定在其他的NB上大體上也都是這樣的不是嗎?(只是多了張保固識別標籤讓人很為難)

不管網路上討論得多少,都與小弟和華碩之間無關,小弟也不會去問ASUS我可不可以換RAM,小弟會覺得多此一問。

今天因為自行換了RAM導至主機板燒壞了,任何的NB一樣會失去保固,而機器的故障是否因為換RAM而導至,也不是ASUS說了算的,他還需要提出可信服人的證據(例如燒毀的痕跡...等)

小弟有一次有一台ASUS的M5筆電,用久了風扇很大聲,就自己拆開來給風扇加潤滑油,還是無效,拿回皇家維修,工程師說因為小弟自行加潤滑油,所以該風扇無法免費更換,小弟堅持是因為風扇故障在先,小弟才會自行設法排除,因此不接受ASUS的說法,後來ASUS也接受了小弟的說法,免費更換一個風扇給小弟。

小弟要說的是

依保固條款的精神
換RAM而導致的故障,本來就要自行負責。
而其他的故障,依保固條款,ASUS若不負責,那就"走著瞧"(而ASUS從來也沒有發表正式聲明說不負責)。這個精神相信在美國是如此,在台灣也是如此。

以上純屬小弟的看法
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