(問題)我的Z820更新x5後,會出現Fatal Application Error的提示

各位大大,

小弟的Z820最近更新X5都會失敗,且於螢幕出現下列文字,導致無法使用,打去研勤問,客服建議我還原再試,於是小弟又將他還原至X2後,才能用,現在只能用X2,不管試了幾次重新更新,還是會遇到相同問題,請問這是為什麼?感謝解答先!!

Fatal Application Error

Application PaPaGo.exe has performed an illegal operation and will be shut down. Of the problem persists, contact the program vendor.

Program: PaPaGo.exe
Exception: 0xC0000005
Address: 00195CB4