Eric
寄給 Stephanie
顯示詳細資料 10:32 (8 小時以前)
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Dear Stephanie:
My Touch GSM Phone can not tune on I talk to U.S. services Dept they said board problem need to change board, So I get case#1086286 & rma# 18886171113 and now for one month Company not sand Email tell me what's going on, so I call So many times, only the one Answer we don’t have parts, when have we don’t know, if you want get fast sand back to Taiwan by own also the supervise Brittany take to me said if you want to know about parts go to E-Club to ask we don’t know the parts when be come, this the big company services?? How do Customer Trust the Company?? This the Deception, a global Services?? If a similar problem with other companies as long as a phone call is established within three days of phone mail to the customer then bad phone return to phone company, if they don’t have they will upgrade phone for Customer, not named, did not use the phone This is a big company in charge of service. I do not know whether or not ashamed of your company. Eric
Eric
From: Patricia
To: eric
Sent: Monday, August 25, 2008 12:11 PM
Subject: Re: HTC Touch Inquiry <<#4428-43183#>>
Hello Eric,
Thank you for your inquiry regarding the repairs for your Touch phone.
I spoke with the Repair Center myself, the issue was escalated on August 18, 2008. It normally takes a minimum of three weeks before a response to an escalation is expected. The issue is being looked at and worked on, but it is simply a very lengthy process. For quicker service it is suggested that you contact the repair center in Taiwan.
I do apologize for the inconvenience that this has caused.
Eric, I hope we have answered your question in detail. Please feel free to contact us again if you have any further questions.
寄給 Patricia
顯示詳細資料 13:58 (5 小時以前)
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寄件人 Eric
收件人 Patricia <cingular_support@america.htc.com>
日期 2008年8月25日 下午 1:58
主旨 Re: HTC Touch Inquiry <<#4428-43183#>>
寄件人
隱藏詳細資料 13:58 (5 小時以前)
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Patricia"
For My First report on July 30, August 18 is after 3weeks, I Buy HTC Touch phone that was said The Phone is global Services and trust you are Company and you are Services, Now you tell me to contact the repair center in Taiwan for Quick services This Should be your to talk you are Company is not for me to do, What is the services? If any thing need Customer to ask repair center in Taiwan, why the Company to pay you and why have global Services? I don't Like play the Game. Eric
HTC Technical Support
Andrew P
寄給 eric
顯示詳細資料 14:25 (4 小時以前)
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Hello Eric,
Thanks for getting back in touch with us about your service issue with your GSM Touch device.
We understand how important it is that you have your phone in working order. As the issue has been escalated as of August 18th and is being handled by the repair center, there isn't any way for us in tech support to accelerate the process. It was only suggested that you have the option of calling the repair center in Taiwan because that is the location of the worldwide company headquarters. Rest assured your repair is being handled and we will do our best to get your phone back to you just as soon as possible.
Eric, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.
Dear Customer,
Please use the following information to send your unit in for repair.
The RMA for your order is: USM10120080306-1050275
Please ship your unit to the following address:
HTC Customer Care
5950 Corporate Drive
Houston, TX 77036
SHIPPING DISCLOSURE
Please follow the directions below when preparing your unit for shipment:
1. Remove and keep all accessories including battery, battery cover, cradle, charger, cases, SIM card, SD card, and stylus.
2. Use proper packaging to avoid shipping damage. We strongly recommend applying shipping insurance as HTC is not liable for inbound shipping damage or loss.
3. Print a copy of this e-mail and include with your unit.
4. If available, please provide a copy of your proof of purchase.
5. Clearly write HTC Customer Care Dept. address and RMA# on the front of package.
6. We recommend using a shipping method that will provide you with a tracking number. You will be responsible for in-bound shipping charges.
REPAIR DISCLOSURE
1. All units will be charged a triage fee of $28.00. This includes technical assessment and diagnosis.
2. Please back up all data before shipping to our repair center. Please remove your SIM card.
3. There is a 90-day warranty on all repairs made. 90-day warranty applies only to repeat return cases with the same failure symptom and same parts for replacement.
REPAIR PROCESS
Once our repair facility receives your unit, we will evaluate the problem
symptom(s) on the unit. A customer care representative will contact you via phone and discuss the problem symptoms and/or suggested repair services and provide a repair quotation for each service rendered. You can choose to have the phone returned to you without repair, but a triage fee of $28.00 will be assessed. Should you choose to release your phone for repair based on the recommended services, our customer care representatives will process your payment via phone.
If you want to check on the status of repair or service on your HTC unit, please contact us at 1-888-617-1113. Please do not reply via e-mail as this is a no-reply account.
Thank you for choosing HTC! Your business is much appreciated!
Sincerely,
HTC Customer Care Department
Dear CLEMENT LIU
This is documentation to provide suggested action repairs and quotation for each service rendered.
Diagnosis:
lcd, mb, bezel, housing, bezel frame, housing frame -- water damage Suggested Repair:
LCD,M/B Replacement and Refurbishment
*Refurbishment refers to the process of maintenance or minor repair of an item, either aesthetically or mechanically.
Total Repair Price:
$353.27
If you have already spoken with a customer care representative, please keep this e-mail for your reference.
An invoice will be e-mailed to you once your credit card has been charged.
There is a 90-day warranty on all repairs made. 90-day warranty applies only to repeat return cases with the same failure symptom and same parts for replacement.
If you have NOT spoken with a customer care representative, please contact us at 1-888-617-1113. Your unit will not be released for repair until we have oral confirmation from you on the accepted repair actions.
You will have the opportunity to decline any and all suggested repair actions. If all suggested repair actions are declined, then the Global Warranty Handling Fee of $28 will be assessed.
Please remember that all accepted repair charges are non-refundable.
Thank you for using HTC! We appreciate your business!
Sincerely,
HTC Customer Care Department
1-888-617-1113
Dear CLEMENT LIU
Thank you for using HTC repair services! Here is a copy of your invoice for reference.
RMA #: USM10120080306-1050275
Accepted Repair Actions: Return Without Repair Total Charged:$38.00 Date of Charge: 5/29/2008 There is a 90-day warranty on all repairs made. 90-day warranty applies only to repeat return cases with the same failure symptom and same parts for replacement.
Please remember that all processed repair charges are non-refundable. The charge will appear on your credit card statement as Telamon CPE.
Thank you for using HTC! We appreciate your business!
Sincerely,
HTC Customer Care Department
1-888-617-1113
M-F 9AM - 6PM EST
Warranty = No Warranty
I will not buy HTC Anymore
Good Lucky to all
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