http://esupport.sony.com/perl/news-item.pl?news_id=244&mdl=NWS705F
No Sound or Sound Issues From Headphones
Posted: 01/16/2008
Thank you for your support and patronage of Sony® products.
It has come to our attention that a limited number of Walkman® MP3 Players may exhibit some of the following sound issues:
Low sound, intermittent sound, or no sound through the headphones.
Sound on only one side of the headphones.
Static or noise through the headphones.
We have determined that this only occurs in a limited number of devices, where the headphone plug is subjected to frequent movement. This movement may cause an FPC (flexible printed circuit) within the player to fail under certain circumstances.
Affected Models
NW-S703F and NW-S705F Walkman MP3 Players.
Resolution
Sony will repair, free of charge, affected Walkman Players exhibiting any of the above-mentioned symptoms where it is caused by failure of the FPC. Sony will also cover the cost of shipping and handling from and to addresses within the United States and US Territories for service to correct this issue.
All the terms of your Sony Limited Warranty continue to apply.
If you paid for an out of warranty repair for this issue, you can apply for reimbursement. Please check back for instructions on how to do this.
Troubleshooting Sound Issues Through the Headphones
Please follow the steps below to determine if the sound issues may be resolved without service.
Verify that the headphones are firmly plugged into the headphone jack on the player.
If the headphones have a volume control, set the volume on the player to a high level and use the volume control on the headphones to adjust the volume to the desired listening level.
Connect the headphones to a different music device.
NOTE: If the issue persists when the headphones are connected to another device, the issue is with the headphones and not with the Walkman MP3 player.
If an extension cable is being used to connect the headphones, disconnect the extension cable and then connect the headphones directly to the player.
NOTE: If this resolves the issue, the issue is with the extension cable and not with the Walkman MP3 player.
Connect a different set of headphones to the player.
NOTE: If the issue persists with a different set of headphones, please continue to the next section to arrange for service.
jaschiu wrote:
NW-S705F /...(恕刪)
原文
致 Walkman 隨身聽“NWZ-S736F/S738F/S739F”及VAIO 筆記型電腦“VGN-TT15/TT16”使用者的通知
09 四月 2009
感謝您長久以來對 Sony 產品的支持與愛護。
Sony 公司最近發現，Walkman 隨身聽 "NWZ-S736F/S738F/S739F" 及 VAIO 筆記型電腦 "VGN-TT15/TT16" 隨機附贈的耳機，在極罕見的情形下，可能會因使用狀況的不同，而出現耳機線硬化或斷裂的情形。
如果您所擁有的上述產品隨機附贈之耳機，出現以上所描述的症狀，煩請先與 Sony 客服中心 連絡，我們將提供耳機免費交換服務。
[ 適用型號]
* Walkman 隨身聽 - NWZ-S736F/-S738F/-S739F
* VAIO 筆記型電腦 - VGN-TT15TN/TT16TN
spfdspfd wrote:
中文的這篇型號好像不...(恕刪)
有確定是耳機還是機子的問題嗎
原文
致Walkman數位隨身聽“NW-S603/S605/S703F/S705F/S706F”使用者公告
17 一月 2008
感謝您長久以來對於Sony產品的支持與愛護。
最近我們發現，型號為NW-S603/S605/S703F/S705F/S706F的Walkman數位隨身聽，極少部分的機器可能會因為不當的操作使用而造成內部線路鬆脫，導致無聲或聲音斷斷續續的情況。
為了提供更好的服務，如這些型號的Walkman數位隨身聽發生上述的情況，即使已經過了保固期，在零件供應無虞的情況下，本公司仍將提供免費維修的服務。
如果您對於公告內容有任何疑問，煩請聯絡Sony客服中心，我們將有專人提供協助。
Sony客服中心全省通用電話4499111（手機請撥02-4499111）
服務時間： AM 09:00~PM 08:00（週一至週五）
AM 09:00~PM 05:00（週六）
造成您的不便之處，我們在此深感抱歉。
未來我們將秉持一貫的服務熱忱，繼續提供優質的產品及服務，也希望您能夠持續給予我們支持與鼓勵。
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