相信有在關心5800 聽筒問題的使用者很多
甚至有很多人連署抗議
但是到現在台灣的使用者並沒有得到nokia正面的回應
經過外國媒體的努力加上實驗
已經證實 2009 二月份以前製造的 5800 聽筒的部分確實是有問題的
之前 nokia說二月份以前已經出貨 一百萬隻 5800,很不幸的,那一百萬隻都會可能有這個問題
只是很多還是未爆彈,至於什麼時候會有這個問題產生呢? 那要看使用者的環境,因為問題在於空氣溼度
在這邊我只引述 NOKIA 官方的回覆
我會附上 網址讓所有有興趣的人去看
警告,這是一篇很長的文章,包括很詳細的測試
文章裡面有照片告訴你新的沒問題的聽筒的圖片
如果你去nokia維修並不是換上新的聽筒
以後你還是會遇到相同的問題
最後引述nokia官方發表的回覆
Mobile-Review.com’s request for information about the defect was answered by Viktoria Eremina, Nokia's PR Director for Europe & Asia. Below is the full text of the letter:
All the faulty earpieces have been replaced with units produced by a different manufacturer, both those used in production models and those in the warehouses. I shall emphasize that we haven’t changed the model of the 5800 XpressMusic’s earpiece, but rather changed our supplier.
It’s easy to prove since the new units look differently, which you can see in the following images.
Starting in late January all authorized service centers have been receiving packages with the new earpieces and any users who made warranty claims after that time shouldn’t experience the problem again.
It’s worth noting that the Nokia 5800 XpressMusic is one of our company’s top-priority products therefore its sales have been monitored by our Research & Development (R&D) division from day one, and as soon as we found out about this defect an official representative of Nokia’s R&D department visited Russia to study the issue on-site.
Recurring warranty claims mentioned in Mobile-Review’s article started with the first phones sold in the region, as back then we didn’t have a solution, and therefore all the faulty earpieces were exchanged for the same units, which were manufactured by our previous supplier. However, as we gained a greater understanding of what the real cause of the problem was it became obvious that a simple replacement couldn’t solve the issue. I can’t name the company that made these flawed speakers, but I can say that it’s a respected and world-renowned vendor whose quality standards could not be doubted. Unfortunately, nobody is immune to these sort of mistakes.
簡單的中文翻譯就是,之前出貨的5800裡面的聽筒的供應製照商所供應的聽筒是有問題的
一月以後我們已經換了供應商,所以產品線上跟倉庫裡的5800我們都已經更新新的聽筒了
想要看圖片以及全部原文的測試的朋友可到以下網址
http://www.mobile-review.com/articles/2009/5800-brak-en.shtml
最後我必須說一下,台灣的消費者很可憐,連署,去蘋果日報抱怨,找消保官都沒用
台灣nokia不承認就是不承認 5800是有瑕疵的,
至少俄羅斯的媒體(mobile-review.com)試驗以後
NOKIA站出來正面回應
甚至於nokia還派一位 R&D 的人員去俄羅斯專案研究聽筒的問題
台灣的nokia做了什麼呢?
台灣的使用者大概被當成次等公民對待吧
至於想買 5800 的人要睜大你的眼睛
請挑選 2009 二月以後製照的機器,
不然你買的5800手機只是未爆彈
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有人建議我把耳機改成聽筒,從善如流所以加以改正
另外有人問我怎麼看製造日期
對不起我也不知道如何看製造日期
因為我還沒有買,
5800目前還有很多問題
比如側面露光問題,
甚至於有些人無法使用3G network的問題
還有鏡頭保護蓋造成的照片畫質低的問題
這些問題還沒解決之前我是不敢買
特別是看到台灣nokia對於台灣消費者的抱怨處理態度
讓我不敢入手
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