Apple, Motorola, HTC分佔前3名.總和分數分別為800, 791, 781
Nokia則敬陪末座.為消費者最不喜歡的智慧型手機品牌.
Motorola藉Android浴火重生.直竄僅次apple.
HTC則藉Android打響全球品牌知名度
jdpower根據5種內容做評分.除了電池表現之外.其餘的項目.nokia皆給予消費者負面印象
1.操作性 26%
2.作業系統 24%
3.手機組裝品質 23%
4.手機功能 19%
5.電力 8%
According to a recent J.D. Power and Associates survey of smartphone users, Apple, for the fourth consecutive time, ranks highest in customer satisfaction. The smartphone survey uses the following weighted categories to calculate a winner: operation (26%), operating system (24%), physical design (23%), features (19%), and battery function (8%). Apple ended up with a score of 800 out of a possible 1,000. Following hot on the heels of the iPhone maker was Motorola (791) and HTC (781). J.D. Power reports that the average score for a smartphone was 764; unsurprisingly, Nokia was ranked last in U.S. smartphone satisfaction with a score of 711. Other smartphone notables include, Research In Motion (737), Samsung (735), and Palm (726). In Samsung’s defense, the study was conducted from January of 2010 to June of 2010, before the company had the Galaxy S a serious smartphone in the market. Hit the read link for the full report.
