Thank you for contacting Sony Ericsson Customer Care Centre. We appreciate your patience and apologise for the delay in responding to your e-mail.
Answer: Regarding to your question, if your phone was bought from our authorized dealer in Hong Kong and if you suspect your phone having faulted, you can feel free to bring your phone with the original invoice to the following address for checking. Your understand is highly apprecaited!
Furthermore, if your mobile phone's warranty was expired, it will have a non-refundable checking fee of HKD $150, if need change of parts it will have quotation for you.
Address of Hong Kong SonyEricsson Customer Service Centres: 1) RM 5207, Hope Well Centre, 183 Queen's Rd East, Wan Chai Businesshours:1100-2000(Mon to Sat), 1200-1600(Sun & public holidays)
2) Room 1109, Park-in Commercial Centre, 56 Dundas Street, Kowloon. Businesshours:1100-2000(Mon to Sat), 1200-1600(Sun & public holidays)
Besides, we would like to inform you that we are providing an "Appointment Service" at Customer Service Centre, After making appointment, you can approach our counter to enjoy our service without waiting. For appointment details, please kindly contact our Customer Service Officer at 82038863 on Mon - Sat, from 9 am to 8pm. Thank you for your kind attention.
Please contact us again if we can be of further assistance and also visit our website at www.sonyericsson.com or contact our Customer Care Centre at tel.: (852) 8203 8863 for more information and support on our products.
Thank you & regards, /Alan Leung Sony Ericsson Customer Care Center